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RobertsCamera.com and Robertsplace.co operate as two separate websites. Your user account is shared across sites and will work on either one, but you will have to log-in separately for each site. Each site also maintains a separate cart and checkout. We hope this creates a nice and easy experience for you when shopping with us. As always, if you have any questions, please contact us at 1-800-726-5544 for assistance.

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  • Shipping Rules:

    We understand that your shipping options can sometimes be confusing and you may have questions. We hope that this explanation helps to clarify how your item will arrive to you. Above all, we make every effort to save you money and get your product to you quickly and in fantastic condition.

  • Shipping information for products on Roberts Camera and UsedPhotoPro:

    • Your order of NEW products over $100 will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.
    • All USED items in condition ‘GOOD’ or better ship free regardless of price.
    • Our $100 order total is calculated after all rebates, coupon codes and additional discounts have been applied. Gift cards, freight charges and taxes do not count towards the $100 total.
    • *Exceptions to this rule – exceptionally large items (ex: large bags, savage paper, etc.) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur shipping charges.
    • *Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii, and international locations do not qualify for our free shipping promotions.
    • *Any upgraded or expedited shipping choice by the customer will incur an additional charge.
    • *Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping.
    • *Used items in FAIR or INOPERABLE condition are not eligible for free shipping.
    • PO Boxes are NOT eligible for free shipping

    Due to an increased risk of fraud in the electronics industry, most items ship with signature required on delivery.

  • International shipments with Roberts Camera and UsedPhotoPro

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

      Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

    • We will not declare any package as a "Gift" and we will declare the exact selling price on the customs documents as required by law.

    • If you choose International First Class Mail, this method is not trackable and can take up to 60 days for delivery in some countries.

      For faster delivery times, please select International Priority Mail or International Express Mail.

    • Once your package leaves the USA, the package cannot be tracked until the receiving country's post office scans the package and updates the status.

  • Shipping information for products on Roberts Place:

    • Your order of NEW products on robertsplace.co will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.
    • *Exceptions to this rule – exceptionally large items (ex: large speaker systems) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur additional shipping and handling charges.
    • *Any shipment under $500 that requires freight (LTL) delivery service will incur a flat $100 shipping charge. Freight/LTL shipments are only available for the contiguous 48 states.
    • *Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii and Puerto Rico do not qualify for our free shipping promotions and will be charged the cost for shipping and handling.
    • *Any upgraded or expedited shipping choice by the customer will incur an additional charge.
    • *Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping

  • International shipments with Roberts Place:

    • Products purchased on robertsplace.co are not eligible for international shipping.

  • The Carriers We Use

    We will ship your order in the most cost effective manner available to us.

    We utilize multiple carriers to get you the best rate. Those options include, but are not limited to:

    UPS

    • SurePost
    • Ground Delivery
    • 3rd Day
    • 2nd Day
    • Next Day

    FEDEX

    • Home Delivery
    • Ground Delivery
    • 3rd Day
    • 2nd Day
    • Next Day

    USPS

    • First Class Mail
    • Media Mail
    • Priority Mail
    • Priority Mail Express

  • A Few Additional Things To Note

    • Shipments to PO boxes can only be shipped via US Postal Service
    • PO Boxes are NOT eligible for free shipping
    • International shipments may incur additional shipping charges. You will be notified via email of those charges and you can chose at that time to accept or decline. Taxes, duties and other fees may be charged by your destination country. Roberts is not responsible for those fees, nor does Roberts have the ability to estimate those fees. You will be charged all shipping and additional fees associated with any item returned because of non-delivery. This includes but is not limited to: Failure to pay said duties and taxes, incorrect address, not available to receive package in timely manner resulting in package being returned to Roberts or Used Photo Pro.
    • Gift cards are sent via electronic delivery only, and an email will be sent with gift card information
    • You will receive an email with your order tracking number once your order has shipped
    • Order cut-off times:
      • Monday – Friday: Your order will ship same day if your order is placed by 1:00pm EST
      • Saturday/Sunday: Any order placed after 1pm on Friday will ship on Monday

  • ALL ORDERS ARE SUBJECT TO APPROVAL BY OUR PROCESSING DEPARTMENT. WE WILL NOTIFY YOU IN A REASONABLE AMOUNT OF TIME IF YOUR ORDER MAY BE DELAYED.


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