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World's first 20.1 MP 1" Exmor RS® stacked back illuminated CMOS sensor1
Introducing the world’s first1 1” (1.0-type) stacked CMOS image sensor with DRAM chip and a blazingly fast shutter speed of up to 1/32000. This new Exmor RS® sensor not only enhances efficiency and speed of A/D conversion through its stacked structure with more circuit sections; it also realizes over five times faster readout speed of the previous RX100 III - thanks to a DRAM chip integrated into the sensor structure. This processing speed allows for stunning 20.1-megapixels at up to 16fps continuous shooting, breathtaking 4k movie and super slow-motion HFR (High Frame Rate) recording of up to 960fps (40x) movie clips – not to mention remarkable low-light low-noise capability.
High resolution Clip-4K movie with direct pixel readout and no pixel binning
The compact - pocket-size RX100 IV features Clip 4K: short video of up to 5 minute 4K movie recording directly to SD memory card* - ideal for everyday casual use. High quality 4k is achieved by the 1” Exmor RS® CMOS sensor with full pixel readout and no line skipping or pixel binning - resulting in images that exhibit higher resolution and less moire and jaggies than typical 4K movies. Moreover, the XAVC S™ format is incorporated to maximize high-bitrate shooting up to 100 Mbps for professional quality video.
Super slow-motion movie3 HFR (High frame rate) up to 960 fps (40x)
See the unseen with superspeed HFR (High Frame Rate). The RX100 IV can capture super slow motion HFR movie3 at up to 40x slower than real time. You can chose from 960fps, 480fps or 240fps to playback in XAVC S at 1920 x 1080, in either 60p, 30p or 24p4. Choose between “quality priority” (2 sec.) and “shoot time priority” (4 sec.). There’s also an option to set “start trigger” or “end trigger” which will start capturing movie before or after you press the movie rec. button so you can time those split-second moments perfectly.
Super-speed Anti-Distortion Shutter at max. 1/32000 sec. up to 14fps
Thanks to dramatically accelerated sensor readout, shutter speeds of up to 1/32000 sec. minimize distortion caused by rolling shutter phenomenon. This new blazing-fast - Anti-Distortion Shutter system — can capture shots of swiftly moving subjects without altering their shape as conventional CMOS sensors tend to do. Additionally, the super high speed shutter gives you freedom to shoot photos with defocused backgrounds by using large aperture settings under very bright lighting conditions. This is achieved by a combination of 1/32000 super high speed shutter and built-in ND filter that allows photos to be shot in extremely bright light at a maximum of EV19 with a fully open F-number aperture setting.
Bright F1.8- F2.8 ZEISS® Vario-Sonnar T* lens (24-70mm)
The RX100 IV features a large aperture F1.8-2.8 ZEISS® Vario-Sonnar T* lens with 24-70mm zoom (35mm equivalent). The lens is perfect for portraits and macro shots with beautiful defocused backgrounds (bokeh). Two aspherical lens elements are incorporated into the design to improve sharpness while the premium multi-layered T* coating also dramatically reduces ghost and flare caused by light reflection.
Fast Intelligent AF thanks to the new Exmor RS® CMOS sensor
With Fast Intelligent AF, the RX100 IV can capture those decisive moments and fleeting opportunities much faster than previous models. It incorporates an autofocusing system that enables high-speed, high-precision contrast detection, thanks to Sony’s proprietary algorithm and the new Exmor RS® CMOS sensor.
Retractable XGA OLED Tru-Finer™ electronic viewfinder w/ZEISS® T* coating
View every scene in rich detail with the bright and retractable XGA OLED Tru-Finer™ electronic viewfinder (EVF) with high resolution equivalent to approx. 2,359k-dots. The viewfinder faithfully displays what will appear in your recording, including the effects of your camera settings, so you can accurately frame your image, focus and monitor the results. The ZEISS® T* coating enhances clarity and reduces flare and reflection in the eyepiece optics.
Simple connectivity to smartphones via Wi-Fi® and NFC™ - control, shoot and share
Thanks to built-in Wi-Fi®, you can easily connect to a compatible iOS or Android™ smartphone or tablet with the free PlayMemories™ Mobile App. From there you can control your camera, preview and frame using your mobile device and trigger the camera shutter or movie button. Then instantly transfer a photo or MP4 movie to your device. NFC™ (Near Field Communication) provides “one-touch connection” convenience to Android™ smartphones and tablets with NFC. Simply touch devices to connect. Setting up your mobile device is as simple as downloading a free PlayMemories Mobile app.
Personalize your camera with PlayMemories™ Camera Apps5
Add new features to your RX100 IV with PlayMemories™ Camera Apps5. Find apps to fit your shooting style - with everything from time lapse to motion shot and more. Use apps that shoot, share and save photos to your smartphone using Wi-Fi®, making it easy to post photos directly to your favorite social media site or backup images to the cloud without connecting to a computer.
Dual record of 16.8MP photos while shooting movie w/ auto settings
The new Exmor RS® sensor’s heightened processing speed enables the RX100 IV to capture high-precision still images up to 16.8MP without pixel binning while recording a movie. You have the option of pressing the shutter release button during movie review, or using the smart Auto Dual Rec function for taking stills automatically while shooting a movie. This function utilizes Sony's advanced Face Detection technology and 11 composition patterns to capture still images. Furthermore, you can choose from 'High', 'Standard' or 'Low' frequency, according to your preferences.
Enhanced pro-video functions and NTCS/ PAL switchable
The RX100 IV includes professional movie functions such as; Picture Profile, S-Log2/S-Gamut, TC/UB (time code / user bit), Rec Control, Dual Video Recording, marker display function, etc. that have typically been available only in professional-use camcorders. You also have the choice of region setting between NTSC and PAL movie frame rates.
Selfie-ready multi-angle 3 Xtra Fine™ LCD studying
Selfies have never been easier with a beautiful 3” (1,229k dots) Xtra Fine™ LCD Display that rotates in multiple angles. This also makes it easy to photograph over crowds or low to capture pets eye to eye by swinging up approx. 180° and down approx. 45°. Easily scroll through menus and preview life thanks to WhiteMagic™ technology that dramatically increases visibility in bright daylight. The large display delivers brilliant-quality still images and movies while enabling easy focusing operation.
Built-in ND filter for wider-ranging photographic expression
Realize a wider range of photographic expression with built-in 1/8 (3 EV stops) ND filter that allows the use of wider aperture for defocused backgrounds even in bright daylight.
HDMI® clear output for uncompressed video recordings*
Clean, uncompressed digital movie signal output can be transferred to an external monitor/recorder connected to the RX100 IV via the HDMI® terminal. The RX100 IV can record video simultaneously to internal media and uncompressed video to the external recorder in real time.
Comfortable control ring for manual operation
A unique control ring around the lens works in combination with an intuitive, display interface for meticulous SLR-type control over settings that satisfies even the most fastidious users. The control ring can be assigned to adjust various features (at various values) from basics like zooming and aperture to creative functions like Picture Effect. Moreover, it turns smoothly and seamlessly, allowing quiet, click-free usage while shooting movies including a new step-zoom function that enables instant selection of commonly used focal lengths.
In The Box
- Sony RX100 IV
- Rechargeable Battery Pack NP-BX1
- AC Adaptor
- Micro USB cable
- Wrist Strap
- Strap adapter
- Instruction Manual
See more by Sony
|Best Available Video Mode||4K|
|Memory Card Type||Memory Stick Duo|
|Sensor Type||1.0-type (13.2mm x 8.8mm) Exmor RS CMOS sensor, aspect ratio 3:2|
|Number of Pixels||[Effective] Approx. 20.1 megapixels
[Gross] Approx. 21.0 megapixels
|Lens Type||ZEISS® Vario-Sonnar T* lens, 10 elements in 9 groups (9 aspherical elements including AA lens)|
|F-number (maximum aperture)||F1.8 (W) - 2.8 (T)|
|Aperture Type||Iris diaphragm (7 blades)|
|ND Filter||Auto / On (3 steps) / Off|
|Focal Length (f =)||f = 8.8-25.7mm|
|Focal Length (f=) 35mm format equivalent||[Still Image 3:2] f= 24-70mm [Still Image 16:9] f= 26-76mm
[Still Image 4:3] f= 25- 73mm [Still Image 1:1] f= 30.5-89mm
[Movie 16:9] f= 25.5-74mm (SteadyShot Standard), f= 30-86mm (SteadyShot Active), f= 33.5- 95mm (SteadyShot Intelligent Active)
[Movie 4K 16:9] f=28-80mm (SteadyShot Standard), [HFR 960fps] f=42-118mm (Quality Priority), f=60-170mm (Shoot Time Priority)
[HFR 480fps] f=28-80mm (Quality Priority), f=42- 118mm (Shoot Time Priority)
[HFR 240fps] f=26-75mm (Quality Priority), f=28-80mm (Shoot Time Priority)
|Focus Range (from the front of the lens)||AF (W: Approx. 5cm (0.17 ft.) to Infinity
T: Approx. 30cm (0.99 ft.) to Infinity)
|Optical Zoom||2.9 x (Optical Zoom during movie recording)|
|Clear Image Zoom*1||[Still Image] Approx. 5.8x
[Movie] Approx. 5.8x
|Digital Zoom*1||[Still Image] Approx. 11x
[Movie] Approx. 11x
|Screen Type||7.5 cm (3.0 type) (4:3) / 1,228,800 dots / Xtra Fine / TFT LCD|
|Brightness Control||Manual (5 steps) / Sunny Weather|
|Adjustable angle||Up: approx. 180 degrees, down: approx. 45 degrees|
|Screen type / Number of dots||0.39-type electronic viewfinder (XGA OLED), 2,359,296 dots|
|Brightness Control||Auto/Manual (5 steps)|
|Magnification||Approx. 0.59x with 50mm lens at infinity, -1m-1 (dioptre) (35mm equiv.)|
|Eye-point||Approx. 20mm from the eyepiece, 19.2mm from the eyepiece frame at -1m-1 (dioptre) (CIPA standard)|
|Diopter||-4.0 to +3.0m-1|
|Imaging Processor BIONZ||Yes (BIONZ X)|
|SteadyShot||[Still Image] Optical
[Movie] Intelligent Active Mode, Optical type with electronic compensation (Anti Rolling type)
|Focus Mode||Single-shot AF / Continuous AF / DMF / Manual Focus|
|Focus Area||Wide / Center / Flexible Spot (S/M/L) / Expanded Flexible Spot / Lock on AF (Wide/Center/Flexible Spot (S/M/L)/Expanded Flexible Spot)|
|Lock on AF||Yes|
|Light Metering Mode||Multi Pattern / Center Weighted / Spot|
|Exposure Compensation||+/- 3.0 EV, 1/3 EV step|
|ISO Sensitivity (Still Image)*2||Auto (ISO 125-12800, selectable with upper/ lower limit), 125 / 160 / 200 / 250 / 320 / 400 / 500 / 640 / 800 / 1000 / 1250 / 1600 / 2000 / 2500 / 3200 / 4000 / 5000 / 6400 / 8000 / 10000 / 12800 (Extendable to ISO80/100)
Multi Frame NR : Auto (ISO 125- 12800), 200 / 400 / 800 / 1600 / 3200 / 6400 / 12800 / 25600*3
|ISO Sensitivity (Movie)||Auto (ISO 125 -ISO 12800, selectable with upper/lower limit), 125 / 160 / 200 / 250 / 320 / 400 / 500 / 640 / 800 / 1000 / 1250 / 1600 / 2000 / 2500 / 3200 / 4000 / 5000 / 6400 / 8000 / 10000 / 12800|
|Minimum Illumination (Movie)||Auto: 1.2 lux (Shutter Speed 1/30")|
|White Balance Mode||Auto / Daylight / Shade / Cloudy / Incandescent / Fluor.: Warm White / Fluor.: Cool White / Fluor.: Day White / Fluor.: Daylight / Flash / C.Temp. / Filter / Custom|
|Shutter Speed||iAuto (4" - 1/2000) / Program Auto (30" - 1/2000) / Manual (Bulb, 30" - 1/2000) / Aperture Priority (30" - 1/2000) / Shutter Priority (30" - 1/2000)|
|Electronic Shutter||iAuto (4" - 1/32000) / Program Auto(30" - 1/32000) / Manual (30" - 1/32000) / Aperture Priority (30" - 1/32000) / Shutter Priority (30" - 1/32000)|
|Image Control||Contrast, Saturation, Sharpness, Creative Style, Colour Space (sRGB / Adobe RGB), Quality (RAW / RAW&JPEG / Extra fine / Fine / Standard)|
|Noise Reduction||Long exposure NR: On / Off, available of shutter speeds longer than 1/3 sec.
High ISO NR: Normal / Low / Off
|Dynamic Range Functions||Off, Dynamic Range Optimizer (Auto/Level 1-5), Auto High Dynamic Range (Auto Exposure Difference, Exposure difference Level (1.0-6.0EV, 1.0EV step))|
|Shooting Mode||AUTO (Intelligent Auto/Superior Auto), Program Auto, Aperture Priority, Shutter Speed Priority, Manual Exposure, MR (Memory Recall) 1,2,3, Movie Mode (Program Auto, Aperture Priority, Shutter Speed Priority, Manual Exposure), HFR Mode (Program Auto, Aperture Priority, Shutter Speed Priority, Manual Exposure), Panorama, Scene Selection|
|Scene Selection||Portrait, Sports Action, Macro, Landscape, Sunset, Night Scene, Handheld Twilight, Night Portrait, Anti Motion Blur, Pet Mode, Gourmet, Fireworks, High Sensitivity|
|Continuous Shooting Speed (maximum)*4||Speed Priority Continuous Shooting: approx. 16 fps, Continuous Shooting: approx. 5.5 fps *5|
|Self-Timer||10sec. / 5sec. / 2sec. / 3 or 5 consecutive shots with 10sec. 5sec. or 2sec. delay selectable / Bracketing shots with 10sec. 5sec. or 2sec. delay selectable|
|Drive modes||Single, Continuous shooting, Speed priority continuous shooting, Self-timer, Self-timer (cont.), Single-bracketing*6, Cont.-bracketing*6, White balance bracketing*6, DRO bracketing*6|
|Picture Effect||[Still Image]
Toy camera, Pop Colour, Posterization, Retro Photo, Soft High-key, Partial Colour, High Contrast Mono., Soft Focus, HDR Painting, Richtone Monochrome, Miniature, Watercolour, Illustration
Toy camera, Pop Colour, Posterization, Retro Photo, Soft High-key, Partial Colour, High Contrast Mono.
|Creative Style||Standard, Vivid, Neutral, Clear, Deep, Light, Portrait, Landscape, Sunset, Night Scene, Autumn Leaves, Black & White, Sepia, Style Box|
|Picture Profile||Off/PP1-PP7 (Black Level, Gamma (Movie, Still, Cine1-2, ITU709, ITU709 [800%], S-Log2), Black Gamma, Knee, Color Mode, Color Level, Color Phase, Color Depth, Detail, Copy, Reset)|
|Flash||[Flash Mode] Auto / Flash On / Slow Synchro / Rear Sync / Flash Off
ISO Auto: Approx.0.4m to 10.2m (1.31 ft. to 33.46 ft.) (W) / Approx. 0.4 m to 6.5 m (1.31 ft. to 21.33 ft.) (T)
ISO12800: up to Approx. 20.4m (66.93 ft.) (W) / Approx. 13.0m (42.65 ft.) (T)
|Compatible Recording Media*7||Memory Stick Duo, Memory Stick PRO Duo, Memory Stick PRO Duo (High Speed), Memory Stick PRO-HG Duo, Memory Stick Micro*8, Memory Stick Micro (Mark2)*8, Memory Stick XC-HG Duo, SD Memory Card, SDHC Memory Card (UHS-I), SDXC Memory Card (UHS-I), microSD Memory Card*8, microSDHC Memory Card*8, microSDXC Memory Card*8|
|Recording Format||Still Image: JPEG (DCF Ver.2.0,Exif Ver.2.3, MPF Baseline compliant), RAW (Sony ARW 2.3 format)
Movie: XAVC S, AVCHD format Ver.2.0 compatible, MP4
|Recording Format (Movie Audio)||XAVC S: LPCM 2ch / AVCHD: Dolby Digital (AC-3) 2ch (Dolby Digital Stereo Creator) / MP4: MPEG-4 AAC-LC 2ch|
|Colour Space (Still)||sRGB, Adobe RGB|
|File Format||DCF / DPOF / EXIF / MPF|
|Number of Recorded Pixels (Image Size)||[3:2] 20M (5,472x3,648) / 10M (3,888x2,592) / 5M (2,736x1,824)
[4:3] 18M (4,864x3,648) / 10M (3,648x2,736) / 5M (2,592x1,944) / VGA
[16:9] 17M (5,472x3,080) / 7.5M (3,648x2,056) / 4.2M (2,720x1,528)
[1:1] 13M (3,648x3,648) / 6.5M (2,544x2,544) / 3.7M (1,920x1,920)
[Sweep Panorama] Wide (12,416x1,856/5,536x2,160), Standard (8,192x1,856/3,872x2,160)
|Still Image Number of recorded pixels (Image Size) during Movie||[16:9] 17M (5,472x3,080) / 7.5M (3,648x2,056) / 4.2M (2,720x1,528)|
|Movie Recording Mode||NTSC/PAL Selector: [PAL] mode
AVCHD: 28M PS (1,920x1,080/50p) / 24M FX (1,920x1,080/50i) / 17M FH (1,920x1,080/50i) / 24M FX (1,920x1,080/25p) / 17M FH (1,920x1,080/25p), XAVC S 4K: 25p 100M (3,840x2,160/25p) / 25p 60M (3,840x2,160/25p), XAVC S HD:50p 50M (1,920x1,080/50p) / 25p 50M (1,920x1,080/25p) / 100p 100M (1,920x1,080/100p) / 100p 60M (1,920x1,080/100p), MP4: 28M (1,920x1,080/50p) / 16M (1,920x1,080/25p) / 6M (1,280x720/25p)
NTSC/PAL Selector: [NTSC] mode
AVCHD: 28M PS (1,920x1,080/60p) / 24M FX (1,920x1,080/60i) / 17M FH (1,920x1,080/60i) / 24M FX (1,920x1,080/24p) / 17M FH (1,920x1,080/24p), XAVC S 4K: 30p 100M (3,840x2,160/30p) / 30p 60M (3,840x2,160/30p) / 24p 100M (3,840x2,160/24p) / 24p 60M (3,840x2,160/24p), XAVC S HD:60p 50M (1,920x1,080/60p) / 30p 50M (1,920x1,080/30p) / 24p 50M (1,920x1,080/24p) / 120p 100M (1,920x1,080/120p) / 120p 60M (1,920x1,080/120p), MP4: 28M (1,920x1,080/60p) / 16M (1,920x1,080/30p) / 6M (1,280x720/30p)
NTSC/PAL Selector: [PAL] mode
XAVC S HD:50p 50M (1,920x1,080/250fps), 50p 50M (1,920x1,080/500fps), 50p 50M (1,920x1,080/1000fps) / 25p 50M (1,920x1,080/250fps), 25p 50M (1,920x1,080/500fps), 25p 50M (1,920x1,080/1000fps)
NTSC/PAL Selector: [NTSC] mode
XAVC S HD:60p 50M (1,920x1,080/240fps), 60p 50M (1,920x1,080/480fps), 60p 50M (1,920x1,080/960fps) / 30p 50M (1,920x1,080/240fps), 30p 50M (1,920x1,080/480fps), 30p 50M (1,920x1,080/960fps) / 24p 50M (1,920x1,080/240fps), 24p 50M (1,920x1,080/480fps), 24p 50M (1,920x1,080/960fps)
<Sensor Readout Number of effective pixels>
Quality Priority: 240fps/250fps (1,824x1,026), 480fps/500fps (1,676x566), 960fps/1000fps (1,136x384)/Shoot Time Priority: 240fps/250fps (1,676x566), 480fps/500fps (1,136x384), 960fps/1000fps (800x270)
|Exif Print, PRINT Image Matching (PIM3)|
|Input and Output Terminal||Multi/Micro USB Terminal*9, Hi-Speed USB (USB2.0), Micro HDMI|
|NFC||NFC forum Type 3 Tag compatible, One-touch remote, One-touch sharing|
|Wi-Fi||Yes (IEEE802.11 b/g/n (2.4 GHz band))|
|Power Source||DC3.6V (supplied battery) / DC5.0V (supplied AC adaptor)|
|Battery System||NP-BX1 (supplied)|
|Power Consumption (Camera mode)||Approx. 1.9W with LCD monitor and approx. 2.3W with viewfinder (CIPA standard)|
|USB Charge/USB Power Supply||Yes (Shooting, Playback)|
|Battery Life||[Still Images*10]
Monitor: Approx. 280 / Approx. 140min., Viewfinder:Approx. 230 / Approx. 115min.
[Movies (actual shooting)*11*12]
Monitor: Approx. 45 min., Viewfinder: Approx. 45 min. (In [MP4 28M] mode, max. continuous shooting time is approx. 20 min. and max. file size is 4GB)
[Movies (continuous shooting)*11]
Monitor: Approx. 80 min., Viewfinder: Approx. 85 min. (In [MP4 28M] mode, max. continuous shooting time is approx. 20 min. and max. file size is 4GB)*13
|PlayMemories Camera Apps||Yes|
|Shooting functions||Eye AF / Face Detection / Face Registration / Still Image Recording (during movie recording) / Smile shutter / Grid Line / Quick Navi / Digital Level Gauge (pitch and roll) / WB Bracket / DRO Bracketing / MF Assist / Peaking / Zebra / Marker Display / Micref Level / Step Zoom / Quick Zoom / Self-portrait timer / TC/UB / Photographer Name & Copyright / ISO Auto Minimum Shutter Speed / PC Remote Control|
|Playback Functions||BRAVIA Sync / 9/25-frame index view / Auto orientation / Slide Show / Forward/Rewind (Movie) / Delete / Protect / Motion Shot Video / Beauty Effect / TRILUMINOS Colour*15/ 4K image output|
|Supplied accessories||Rechargeable Battery Pack NP-BX1, AC Adaptor, Micro USB cable, Wrist Strap, strap adapter, Instruction Manual|
We understand that your shipping options can sometimes be confusing and you may have questions. We hope that this explanation helps to clarify how your item will arrive to you. Above all, we make every effort to save you money and get your product to you quickly and in fantastic condition.
Shipping information for products on robertscamera.com and usedphotopro.com:
- Your order of new products over $100 will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.
- All USED items in condition ‘GOOD’ or better ship free regardless of price
- Our $100 order total is calculated after all rebates, coupon codes and additional discounts have been applied. Gift cards, freight charges and taxes do not count towards the $100 total.
- *Exceptions to this rule – exceptionally large items (ex: large bags, savage paper, etc.) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur shipping charges
- *Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii, and international locations do not qualify for our free shipping promotions.
- *Any upgraded or expedited shipping choice by the customer will incur an additional charge
- *Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping
- *Used items in FAIR or INOPERABLE condition are not eligible for free shipping
- PO Boxes are NOT eligible for free shipping
Due to an increased risk of fraud in the electronics industry, most items ship with signature required on delivery.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
We will not declare any package as a "Gift" and we will declare the exact selling price on the customs documents as required by law.
If you choose International First Class Mail, this method is not trackable and can take up to 60 days for delivery in some countries.
For faster delivery times, please select International Priority Mail or International Express Mail.
Once your package leaves the USA, the package cannot be tracked until the receiving country's post office scans the package and updates the status.
The Carriers We Use
We will ship your order in the most cost effective manner available to us.
We utilize multiple carriers to get you the best rate. Those options include, but are not limited to:
- Ground Delivery
- 3rd Day
- 2nd Day
- Next Day
- Home Delivery
- Ground Delivery
- 3rd Day
- 2nd Day
- Next Day
- First Class Mail
- Media Mail
- Priority Mail
- Priority Mail Express
A Few Additional Things To Note
- Shipments to PO boxes can only be shipped via US Postal Service
- PO Boxes are NOT eligible for free shipping
- International shipments may incur additional shipping charges. You will be notified via email of those charges and you can chose at that time to accept or decline. Taxes, duties and other fees may be charged by your destination country. Roberts is not responsible for those fees, nor does Roberts have the ability to estimate those fees. You will be charged all shipping and additional fees associated with any item returned because of non-delivery. This includes but is not limited to: Failure to pay said duties and taxes, incorrect address, not available to receive package in timely manner resulting in package being returned to Roberts or Used Photo Pro.
- Gift cards are sent via electronic delivery only, and an email will be sent with gift card information
- You will receive an email with your order tracking number once your order has shipped
- Order cut-off times:
- Monday – Friday: Your order will ship same day if your order is placed by 1:00pm EST
- Saturday/Sunday: Any order placed after 1pm on Friday will ship on Monday
ALL ORDERS ARE SUBJECT TO APPROVAL BY OUR PROCESSING DEPARTMENT. WE WILL NOTIFY YOU IN A REASONABLE AMOUNT OF TIME IF YOUR ORDER MAY BE DELAYED.
Our Return PoliciesFor the first 14 days do not complete your manufacturer's warranty cards!
At Roberts Camera / UsedPhotoPro, we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 14-day Hassle Free Return Policy. If you would like to return your purchase within fourteen (14) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.
- All returned merchandise must be accompanied by a sales receipt and be returned within 14 days of purchase.
- All used items over $1500.00 are subject to a 15% restocking fee.
- No refunds or exchanges on special order merchandise.
- All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
- Merchandise purchased 'As Is' may not be returned for any reason.
- After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Roberts Camera will happily mediate this process for you. If you so desire, see our Repair Policies below for more details.
- After 14 days, merchandise cannot be returned to Roberts as new stock.
- After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value. To request a quote on the value of your used gear, please click here
- Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no returns, refunds or exchanges on these items.
- Drones: No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com.
Initiate a Return
If there are any questions or problems with your order, please feel free to contact your salesperson or the following web services departments directly, as we will work to get you completely taken care of:
- If your product was ordered via robertscamera.com - please contact us at 1-800-726-5544 or email@example.com to process your return
- If your product was ordered via usedphotopro.com or our eBay store - please contact us at 317-917-7055 or firstname.lastname@example.org to process your return
- If your product was ordered via Amazon, please contact us at email@example.com
- If you have a product that you need to return due to initial defect or otherwise, please call us at 1-800-726-5544 to obtain a Return Authorization Number (RA#). If an RA# is not obtained, it may delay any credits or replacements requested.
We know that during the holiday season, you might be purchasing some gifts that cannot always be properly tested out within our standard 14 day return policy. That is why during the holiday season we offer an extended return policy for your convenience! For any purchase made between Thanksgiving and Christmas Eve, please indicate in the gift message area that your purchase is a gift. This will qualify you to return any purchase made during the holiday season NO LATER THAN JANUARY 10th. Your item must be in the same condition that is was received and be returned with the receipt as well as the original packaging to receive a full refund. After January 10th, merchandise cannot be returned to Roberts as new stock. All other return policies apply.
Our Rewards Program
Roberts and UsedPhotoPro appreciate all of our customers very much. We know that you have many, many choices when you shop and we are grateful that you have chosen to place your trust in us. And to reward you for that, we think that you should get a little something back when you shop with us! Therefore, we are very pleased to roll out an updated rewards program to not only say thank you for shopping with us, but also to thank you for sharing us with your friends and family!
Our rewards program gives you the opportunity to earn real money towards your next purchase through signing up for an account with us, shopping, leaving reviews, sharing your purchases and favorite products on Twitter, Facebook or Pinterest, and much, much more. (Hint: We make it pretty easy to earn these points...so take advantage!)
$100 = 100 Points = $1 Spent Earned Cash back
Here are a few rules and then check out our handy chart below to see how you can start earning rewards points today!
- You earn 100 points for every $100 that you spend!
- 100 points = $1 cash back to you!
- Points must be used within 6 months from the date earned, at this point they will expire and you will no longer be able to redeem them.
- There is no limit on how many points you can redeem at a time!
- You must have an account with us to earn and redeem points.
- Not all orders and purchases with Roberts will qualify to earn reward points. Purchases made for business, corporate, government or EDU accounts may not qualify for points and orders placed over the phone may not qualify. Roberts reserves the right to modify this reward policy at any time.
- Rewards points may not be used to purchase gift cards for Roberts Camera or UsedPhotoPro
Points Limits Create an Account (required to earn points) 250 One-time Send a product to a friend 5 Unlimited Have a birthday (must provide a birthday in your account) 100 Once a year automatically Like, tweet, or pin a product page 5 2 per day each Share a purchase on FB or Twitter 10 Once per day each
How We Handle Preorders
We do our best to reflect the price you will be charged to complete your purchase once stock arrives, but due to occasional changes from our manufacturers prices are subject to change until we have the item ready for delivery.
- Your preorder with Roberts adds your name to a waitlist for this equipment. You do not have to pay any money to be added to our waitlist.
- When this product arrives in our warehouse, we will contact you directly to determine if you would like to move forward with the purchase of this product.
- At that time, you will be provided with pricing and a delivery time frame.