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RobertsCamera.com and Robertsplace.co operate as two separate websites. Your user account is shared across sites and will work on either one, but you will have to log-in separately for each site. Each site also maintains a separate cart and checkout. We hope this creates a nice and easy experience for you when shopping with us. As always, if you have any questions, please contact us at 1-800-726-5544 for assistance.

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  • Our Return Policies

    For the first 14 days do not complete your manufacturer's warranty cards!

    At Roberts Camera / UsedPhotoPro, we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 14-day Hassle Free Return Policy. If you would like to return your purchase within fourteen (14) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.

    • All returned merchandise must be accompanied by a sales receipt and be returned within 14 days of purchase.
    • All used items over $1500.00 are subject to a 15% restocking fee.
    • No refunds or exchanges on special order merchandise.
    • All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
    • Merchandise purchased 'As Is' may not be returned for any reason.
    • After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Roberts Camera will happily mediate this process for you. If you so desire, see our Repair Policies below for more details.
    • After 14 days, merchandise cannot be returned to Roberts as new stock.
    • After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value. To request a quote on the value of your used gear, please click here
    • Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no returns, refunds or exchanges on these items.
    • Drones: No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com.

    Initiate a Return

    If there are any questions or problems with your order, please feel free to contact your salesperson or the following web services departments directly, as we will work to get you completely taken care of:

    • If your product was ordered via robertscamera.com - please contact us at 1-800-726-5544 or info@robertscamera.com to process your return
    • If your product was ordered via usedphotopro.com or our eBay store - please contact us at 317-917-7055 or ebaysales@robertscamera.com to process your return
    • If your product was ordered via Amazon, please contact us at amazon@robertscamera.com
    • If you have a product that you need to return due to initial defect or otherwise, please call us at 1-800-726-5544 to obtain a Return Authorization Number (RA#). If an RA# is not obtained, it may delay any credits or replacements requested.

    Holiday Gifts

    We know that during the holiday season, you might be purchasing some gifts that cannot always be properly tested out within our standard 14 day return policy. That is why during the holiday season we offer an extended return policy for your convenience! For any purchase made between Thanksgiving and Christmas Eve, please indicate in the gift message area that your purchase is a gift. This will qualify you to return any purchase made during the holiday season NO LATER THAN JANUARY 10th. Your item must be in the same condition that is was received and be returned with the receipt as well as the original packaging to receive a full refund. After January 10th, merchandise cannot be returned to Roberts as new stock. All other return policies apply.

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