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About the Panasonic LUMIX DMC-G85 (Body Only)
2x (Four-Thirds) Crop
16 Megapixels
Frames-Per-Second
4K UHDTV (2160) Video
3" LCD
- Description
- Specifications
- Reviews
Less bulky than a DSLR, the LUMIX G85 is the compact 4K video-enabled Micro Four Thirds Mirrorless (DSLM) camera with true-to-life photo image quality.
Details
- Less bulky than a DSLR, the LUMIX G85 is the compact 4K video-enabled Micro Four Thirds Mirrorless (DSLM) camera with true-to-life photo image quality.
- Newly developed in-body gyro sensor adds class-leading 5-axis body stabilization that when mated to LUMIX 2-axis optically stabilized lenses for a “Dual IS” effect, is worth nearly 5 f-stops in video and still capture. 4K Video recording at 30p/24p 100 Mbps plus a 3.5mm port for external microphones. (Full HD 60p 28Mbps)
- Weather sealed splashproof and dustproof, rugged enough to withstand even the most challenging environments.
- 16-Megapixel MFT eliminates the need for low-pass sensor filters while boosting fine detail resolving power sensor.
- Never miss a photo with 3 unique 4K Ultra HD Video pause and save 4K Photo Modes
- Expand creative possibilities with 27 (and growing) interchangeable lens options.
The Panasonic LUMIX G85 offers over 27 LUMIX compact lens options built on the next-generation interchangeable lens camera standard (Micro Four Thirds) pioneered by Panasonic. Its “mirrorless” design enables a lighter, more compact camera body that includes cutting-edge video, audio, creative controls, wireless, intelligent-focusing, gyro sensor control in body image stabilization and exposure technologies not possible with traditional DSLRs. And with the exclusive LUMIX 4K Ultra HD video pause and export as a 4K PHOTO mode, you’ll never again miss that one shot that perfectly captures a scene.
5-AXIS GYRO SENSOR COMPENSATION
With the LUMIX G85, a new gyro sensor increases the image stability compensation power of the 5-Axis Body image stabilization to correct hand-shake for all lenses, including classic lenses not equipped with optical image stabilization.
DUAL I.S. EFFECTIVE TO 5 STOPS
The LUMIX G85 integrates 5-Axis Dual I.S.2 (Image Stabilizer)*, combining 5-axis body and 2-axis lens stabilization for more effective handshake correction and compensation for shots up to 5 f-stops**. The 5-axis stabilization works in both wide and telephoto photography and motion picture recording, including 4K Video.
** 5-Axis Dual I.S. 2 works when attaching compatible lenses. . Firmware update of the lens is also required.
** Based on the CIPA standard [Yaw/Pitch direction: focusing distance f=50-140mm (35mm film camera equivalent f=100-280mm), when H-FS14140 is used.]
4K PHOTO - NEVER MISS THAT SHOT
LUMIX-pioneered 4K PHOTO lets you capture the perfect moment by selecting single frames from a 4K video sequence shot at a blistering 30fps to save as individual high-res images.
EXTEND YOUR BATTERY LIFE
Prolong battery life to approximately 800–900* images with a power-saving eye sensor that detects when your eye moves away from the viewfinder and automatically enter Sleep mode.
* When the time to enter Sleep mode is set to 3 sec.
A GRIP ON POWER
Shoot longer with two batteries — one in the camera, the other in the optional battery grip (DMW-BGG1). The grip also makes handling the camera more comfortable, even in vertical angle shooting and it perfectly matches the camera's rugged splash/dustproof design.
*A battery pack is included in the DMW-BGG1.
A RUGGED, WEATHER SEALED BODY
Rugged enough to withstand even the most challenging environments, the weather-sealed splash/dustproof body gives you the flexibility and freedom to never stop exploring.
SHOOT NOW, FOCUS LATER
Enjoy the creative freedom of being able to decide what you want in focus, even after you shoot. Exclusive POST FOCUS mode gives you the power to review an image and touch the area you'd like to be pinpoint sharp. What's more, a new Focus Stacking feature lets you easily select several focus points in the same image.
SHUTTER SHOCK REDUCTION
The LUMIX G85 includes a new electromagnetic drive in the shutter unit. The shock caused by movement of the shutter diaphragm is dramatically reduced and the shutter sound is significantly minimized. Together with the use of a new solid magnesium front panel, shutter shock is reduced by approximately 90% compared with the LUMIX G7.
FITS COMFORTABLY IN ONE HAND
The thick, ergonomically designed grip provides stable shooting even with one hand.
KEEPS PACE WITH YOUR PHOTOGRAPHY
When life's adventures take you places, you need a camera that keeps up. Photographer Mitchell Kanashkevich took the LUMIX G85 on a journey to Romania. Perfect for outdoor shooting, the Dual Image Stabilizer helped him take crisper, clearer images in difficult and fast-moving environments, while the compact, weather-sealed body and kit lens improved flexibility wherever he went. See the difference a LUMIX G85 makes on your adventures, too.
TRUE-TO-LIFE DETAIL
The 16-megapixel Digital Live MOS sensor with no low pass filter helps capture sharper images with more detail.
DFD - ULTRA HIGH SPEED FOCUSING
Thanks to the DFD (Depth From Defocus) technology that instantly calculates distance to subject by evaluating two images with different sharpness levels, ultra-high-speed AF and 6-fps burst shooting with AFC, and 9-fps burst shooting with AFS is possible.
The compatibility of the UHS-II SDXC/SDHC Memory Card and increased buffer memory elevate the maximum number of recordable images in consecutive shooting up to 300 (JPEG) / 45 (RAW) or more.
IMPRESSIVE COLOR REPRODUCTION
Shoot true-to-life images with excellent resolution, high contrast and impressive color reproduction. Removing the Low Pass Filter improves quality by approximately 10%* while the Venus Engine designed for the LUMIX G85 detects high-frequency components to suppress the generation of moiré. Combining the Digital Live MOS Sensor and Venus Engine renders clear images with minimum noise even in low-light situations and a maximum sensitivity of ISO25600.
* A Panasonic comparison with the LUMIX G7.
WHAT YOU SEE IS WHAT YOU GET
The Live View Finder with 0.74X (35mm equiv.) magnification ratio gives you the freedom to frame your shot and capture everything you see. Plus, 2360K-dot high resolution and approximately 100% color reproduction provides high visibility under any circumstances.
LIFE HAS NEVER LOOKED SO GOOD
With highest quality 4K Video, the LUMIX G85 lets you record every journey's twists and turns in up to 4X the resolution of Full HD. More detail and more clarity means more memories to look back on, all in perfect quality.
In The Box
- DMC-G85KBODY
- Hot Shoe Cover
- Body Cap
- Battery Pack
- Battery Charger
- AC Cable
- USB Connection Cable
- Shoulder Strap
Additional Information
| Manufacturer | Panasonic |
|---|---|
| Megapixels | 16 |
| Crop Factor | 2x (Four-Thirds) |
| Best Available Video Mode | 4K UHDTV (2160) |
| Memory Card Type | SD / SDHC / SDXC |
| Weather-sealed | None |
| Mounts | Micro Four-Thirds |
California Residents: WARNING: Cancer and reproductive harm - See www.P65Warnings.ca.gov for more information.
| Type | Digital Single Lens Mirrorless camera |
| Recording media |
SD Memory Card, SDHC Memory Card, SDXC Memory Card (Compatible with UHS-I / UHS-II UHS Speed Class 3 standard SDHC / SDXC Memory Cards) |
| Image sensor size | 17.3 x 13.0 mm (in 4:3 aspect ratio) |
| Lens mount | Micro Four Thirds mount |
| Image sensor type | Live MOS Sensor |
| Total pixels | 16.84 megapixels |
| Camera effective pixels | 16.00 megapixels |
| Color filter | Primary color filter |
| Dust reduction system | Supersonic wave filter |
| Image stabilization | Image sensor shift type (5-axis / 5-stop), Dual I.S. (Dual I.S. 2 compatible) |
| Recording file format |
Still image: JPEG (DCF, Exif 2.3), RAW, MPO (When attaching 3D lens in Micro Four Thirds system standard) Motion picture: AVCHD (Audio format: Dolby Digital 2ch), MP4 (Audio format: AAC 2ch) |
| Aspect ratio | 4:3, 3:2, 16:9, 1:1 |
| Image quality |
RAW, RAW+Fine, RAW+Standard, Fine, Standard MPO+Fine / MPO+Standard (with 3D lens in Micro Four Thirds system standard) |
| Color space | sRGB, AdobeRGB |
| File size (Pixels) |
Still image: [4:3] 4592x3448(L) / 3232x2424(M) / 2272x1704(S) / 1824x1368 (When attaching 3D lens in Micro Four Third system standard) [3:2] 4592x3064(L) / 3232x2160(M) / 2272x1520(S) / 1824x1216 (When attaching 3D lens in Micro Four Third system standard) [16:9] 4592x2584(L) / 3840x2160(M) / 1920x1080(S) / 1824x1024 (When attaching 3D lens in Micro Four Third system standard) [1:1] 3424x3424(L) / 2416x2416(M) / 1712x1712(S) / 1712x1712 (When attaching 3D lens in Micro Four Third system standard) Motion picture* MP4*: [4K] 3840x2160 4K/30p: 100Mbps, 4K/24p: 100Mbps [Full HD] 1920x1080 FHD/60p: 28Mbps, FHD/30p: 20Mbps [HD] 1280x720 HD/30p: 10Mbps AVCHD* [Full HD] 1920x1080 FHD/60p: 28Mbps, 60p recording FHD/60i: 17Mbps, 60i recording FHD/30p: 24Mbps, 60i recording (sensor output is 30fps) FHD/24p: 24Mbps, 24p recording Continuous recordable time (Motion picture): AVCHD [FHD/60i]: Approx. 120 min with H-FS12060 MP4 [4K/30p]: Approx. 90 min with H-FS12060 Actual recordable time (Motion picture) "AVCHD [FHD/60i]: Approx. 60 min with H-FS12060 MP4 [4K/30p]: Approx. 45 min with H-FS12060 |
| Wi-Fi | IEEE 802.11b/g/n, 2412 MHz - 2462 MHz (1-11 ch), Wi-Fi / WPA / WPA2, Infrastructure mode |
| NFC | No |
| QR code connection | Yes (ON / OFF selectable) |
| Password-less connection | Yes (ON / OFF selectable) |
| Viewfinder Type | OLED Live View Finder (2,360k dots) |
| Field of view | Approx. 100% |
| Magnification | Approx. 1.48x / 0.74x (35mm camera equivalent) with 50 mm lens at infinity; -1.0 m-1 |
| Eye point | Approx. 20 mm from eyepiece lens |
| Diopter adjustment | -4.0 - +4.0 (dpt) |
| Eye sensor | Yes |
| Eye sensor adjustment | High / Low |
| Focus | Contrast AF system |
| DFD technology | Yes |
| Post Focus | Yes |
| Focus Stacking | Yes |
| Focus mode | AFS (Single) / AFF (Flexible) / AFC (Continuous) / MF |
| AF mode | "Face/Eye Detection / Tracking / 49-Area / Custom Multi / 1-Area / Pinpoint (Full area touch is available) " |
| AF detective range | EV -4 - 18 (ISO100 equivalent) |
| Starlight AF | Yes |
| AF assist lamp | Yes |
| AF lock | Yes (AF/AE LOCK button) |
| Others | One Shot AF, Shutter AF, Half Press Release, Quick AF, AF Sensitivity, Continuous AF (during motion picture recording), Eye Sensor AF, AF+MF, MF Assist, Touch MF Assist, Focus Peaking, Touch AF/AE Function, Touch Pad AF, Touch Shutter |
| Light metering system | 1728-zone multi-pattern sensing system |
| Light metering mode | Multiple / Center Weighted / Spot |
| Metering range | EV 0 - 18 (F2.0 lens, ISO100 equivalent) |
| Exposure mode | Program AE, Aperture Priority AE, Shutter Priority AE, Manual |
| ISO sensitivity (Standard output sensitivity) |
Auto / Intelligent ISO / 100 (Extended) / 200 / 400 / 800 / 1600 / 3200 / 6400 / 12800 / 25600 (Changeable to 1/3 EV step) (Up to ISO6400 in motion picture recording) (ISO Auto in M mode) |
| Exposure compensation | 1/3 EV step ±5EV (±3EV for motion picture) |
| AE lock | Yes (AF/AE LOCK button) |
| White balance | Auto / Daylight / Cloudy / Shade / Incandescent / Flash / White Set 1, 2, 3, 4 / Color temperature setting |
| White balance adjustment | Blue/Amber bias, Magenta/Green bias |
| Color temperature setting | 2500 - 10000K in 100K |
| Shutter | Focal-plane shutter |
| Shutter speed |
Still image: Bulb (Max. 2 minutes), 1/4,000 - 60 Motion picture: 1/16,000 - 1/30 Electronic shutter: 1/16,000 - 1 Electronic first curtain shutter: 1/2,000 - 60 |
| Self timer | 10sec, 3 images / 2sec / 10sec |
| Remote control | Remote control with Bulb function by DMW-RSL1 (Optional) |
| AE bracket | 3, 5, 7 images in 1/3, 2/3 or 1 EV step, max. ±3 EV, single/burst |
| Aperture Bracket | 3, 5 or all positions in 1 EV step |
| Focus Bracket | 1 to 999 images, focus steps can be set in 5 levels |
| White balance bracket | 3 exposures in blue/amber axis or in magenta/green axis |
| Panorama shot | Yes (Standard / Wide) |
| Burst speed |
[Mechanical shutter] AFS: H: 9 frames/sec, M: 6 frames/sec (with Live View), L: 2 frames/sec (with Live View) AFC: H: 6 frames/sec, M: 6 frames/sec (with Live View), L: 2 frames/sec (with Live View) [Electronic shutter] SH: 40 frames/sec AFS: H: 10 frames/sec, M: 6 frames/sec (with Live View), L: 2 frames/sec (with Live View) AFC: H: 6 frames/sec, M: 6 frames/sec (with Live View), L: 2 frames/sec (with Live View) |
| Number of recordable images |
More than 45 images (when there are RAW files with the particular speed) More than 300 images (when there are no RAW files) (Depending on memory card type, aspect, picture size and compression) |
| 4K Photo mode* |
4K Burst: 30 frames/sec 4K Burst (S/S): 30 frames/sec 4K Pre-Burst: 30 frames/sec, approx. 2 seconds (Depending on memory card size and battery power) |
| Exif information | Yes |
| Marking function | Yes (in 4K Burst (S/S) mode) |
| Loop rec function | Yes (in 4K Burst (S/S) mode) |
| Time lapse shot | Yes |
| Stop motion animation | Yes |
| Flash type | TTL Built-in-Flash, GN9.0 equivalent (ISO200 ·m) / GN6.2 equivalent (ISO100 ·m), Built-in Pop-up (Reference) |
| Flash mode | Auto*, Auto/Red-eye Reduction*, Forced On, Forced On/Red-eye Reduction, Slow Sync., Slow Sync./Red-eye Reduction, Forced Off * For iA, iA+ only. |
| Synchronization speed | Less than 1/160 second |
| Flash output adjustment | 1/3EV step ±3EV |
| Flash synchronization | 1st Curtain Sync., 2nd Curtain Sync. |
| Synchronization for flash dimming and exposure compensation | Yes |
| Wireless control | Yes (When using DMW-FL200L / FL360L / 580L (Optional)) |
| Silent mode | Yes |
| Rear monitor | TFT LCD monitor with static touch control |
| Monitor size | Free-angle 3.0-inch (7.5cm) / 3:2 aspect / Wide viewing angle |
| Pixels | Approx. 1,040k dots |
| Field of view | Approx. 100% |
| Monitor adjustment | Brightness, Contrast, Saturation, Red-Green, Blue-Yellow |
| Digital zoom | 2x, 4x |
| Extra Tele Conversion |
Still image: Max. 2x Motion picture: 2.4x (FHD), 3.6x (HD) |
| Other functions | Level Gauge, Real-time Histogram, Guide Lines (3 patterns), Highlight display (Still image / motion picture), Zebra Pattern (Still image / motion picture) |
| Direction detection function | Yes |
| Functiom buttons | Exposure Comp. / Wi-Fi / Q.MENU / LVF/Monitor Switch / LVF/Monitor Disp. Style / AF/AE LOCK / AF-ON / Preview / One Push AE / Touch AE / Level Gauge / Focus Area Set / Zoom Control / Cursor Button Lock / Dial Operation Switch / Photo Style / Filter Select / Aspect Ratio / Picture Size / Quality / AFS/AFF / Metering Mode / Burst Rate / 4K Photo / Self Timer / Bracket / Highlight Shadow / i. Dynamic / i. Resolution / HDR / Shutter Type / Flash Mode / Flash Adjust. / Wireless Setup (Flash) / Ex. Tele Conv. / Digital Zoom / Stabilizer Sensitivity / White Balance / AF Mode / 4K Live Crop / Snap Movie / Motion Pic. Set / Picture Mode / Mic. Directivity Adjust / Silent Mode / Peaking / Histogram / Guide Line / Zebra Pattern / Monochrome Live View / Rec Area / Step Zoom / Zoom Speed / Touch Screen / Restore to Default |
| Still image and motion picture | Standard / Vivid / Natural / Monochrome / Scenery / Portrait / Custom / Cinelike D* / Cinelike V* *When Creative Video Mode is selected. |
| Creative control |
Still image: Expressive / Retro / Old Days / High Key / Low Key / Sepia / Monochrome / Dynamic Monochrome / Rough Monochrome / Silky Monochrome / Impressive Art / High Dynamic / Cross Process / Toy Effect / Toy Pop / Bleach Bypass / Miniature Effect / Soft Focus / Fantasy / Star Filter / One Point Color / Sunshine Motion picture: Expressive / Retro / Old Days / High Key / Low Key / Sepia / Monochrome / Dynamic Monochrome / Impressive Art / High Dynamic / Cross Process / Toy Effect / Toy Pop / Bleach Bypass / Miniature Effect / Fantasy / One Point Color |
| Creative Video mode | Exposure mode: Program AE / Aperture-Priority / Sutter-Priority / Manual Exposure |
| Motion picture function |
Cinelike gamma: Cinelike D / Cinelike V Flicker reduction: [1/50] / [1/60] / [1/100] / [1/120] / OFF |
| Playback function | 30-thumbnail display, 12-thumbnail display, Calendar display, Zoomed playback (Max. 16x), Slideshow (All / Picture Only / Video Only / 4K PHOTO / Post Focus / 3D / Category Selection / Favorite, duration & effect is selectable), Playback Mode (Normal / Picture Only / Video Only / 4K PHOTO / Post Focus / 3D Play / Category / Favorite), Location Logging, RAW Processing, 4K PHOTO Bulk Saving, Light Composition, Clear Retouch, Title Edit, Text Stamp, Video Divide, Time Lapse Video, Stop Motion Video, Resize, Cropping, Rotate, Rotation Display, Favorite, DPOF Print Set, Protect, Face Recognition Edit, Picture Sort, Creating Still Pictures from a Motion Picture |
| Image protection / erase |
Protection: Single / Multi Erase: Single / Multi / All / Except Favorite |
| Direct print | PictBridge compatible |
| Interface |
USB: USB 2.0 Micro-B HDMI**: microHDMI TypeD / VIERA Link Video: Auto / 4K / 1080p / 1080i / 720p / 480p Audio: Stereo Monitor-through: 4:2:2/8-bit (While recording motion picture on the SD memory card in the camera unit.) Audio video output: No Remote input f2.5mm for remote External microphone input: f3.5mm for external microphone Stereo/Lens Auto/Shotgun/Super Shotgun/Manual is selectable when attaching DMW-MS2 (optional). Microphone: Stereo, Wind-cut: OFF / Standard / High Speaker: Monaural |
| Battery | Li-ion Battery Pack (7.2V, 1200mAh, 8.7Wh) (included) |
| Battery life (CIPA standard) | Approx. 330 images (rear monitor), 320 images (LVF) with H-FS12060 |
| Battery grip | DMW-BGG1 (optional) |
| Dimensions (W x H x D) | 128.4 x 89 x 74.3 mm / 5.06 x 3.50 x 2.93 inch (excluding protrusions) |
| Weight |
Approx. 505g / 1.11 lb (SD card, Battery, Body) Approx. 453g / 1.00 lb (Body only) Approx. 715g / 1.58 lb (SD card, Battery, H-FS12060 lens included) |
| Operating temperature |
Operating temperature: 0C to 40C (32F to 104F) Operating humidity: 10%RH to 80%RH |
| Software |
The software to edit and playback images on computer is not bundled with DMC-G85. To do this, PHOTOfunSTUDIO is available for download at Panasonic website using computer connected to the Internet. http://panasonic.jp/support/global/cs/soft/download/d_pfs99pe.html (For Windows) The software to process RAW file on computer is not bundled with DMC-G85. To do this, SILKYPIX Developer Studio is available for download at Ichikawa Soft Laboratory's website using computer connected to the Internet. http://www.isl.co.jp/SILKYPIX/english/p/ (For Windows / Mac) |
| Standard accessories |
DMC-G85 Kit: Hot Shoe Cover, Body Cap, Battery Pack, Battery Charger, AC Cable, USB Connection Cable, Shoulder Strap DMC-G85M Kit: Hot Shoe Cover, Body Cap, Battery Pack, Battery Charger, AC Cable, USB Connection Cable, Shoulder Strap, Lens Hood, Lens Cap, Lens Rear Cap The DMC-G85 Operating Instructions for advanced features is available for downloaded at Panasonic LUMIX Customer Support Site using PC, smartphone or tablet connected to the Internet." |
| Notes |
* About motion picture recording / 4K PHOTO recording - Use a card with SD Speed Class with ""Class 4"" or higher when recording motion pictures. - Use a card with SD Speed Class with ""UHS-I / UHS-II UHS Speed Class 3 (U3)"" when recording motion pictures with [MP4] in [4K] or [4K PHOTO]. (SD speed class is the speed standard regarding continuous writing.) - MP4 motion pictures with [MP4] in [4K]: - When using an SDHC memory card: You can continue recording without interruption even if the file size exceeds 4 GB, but the motion picture file will be divided and recorded/played back separately. - When using an SDXC memory card: You can continue recording without interruption even if the file size exceeds 96 GB or 3 hours 4 minutes in length, but the motion picture file will be divided and recorded/played back separately. - MP4 motion pictures with [MP4] in [FHD] [HD]: - You can continue recording without interruption even if the file size exceeds 4 GB or 30 minutes in length, but the motion picture file will be divided and recorded/played back separately. - When the ambient temperature is high or continuous recording is performed, the camera may stop the recording to protect itself. Wait until the camera cools down. ** For [4K] video output, use an HDMI cable that has the HDMI logo on it, and that is described as""4K compatible". |
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Our Return Policies
Do not complete your manufacturer's warranty cards until you have read this information completely and understand how it will effect your return!Roberts Camera and UsedPhotoPro
If your item was purchased on robertsplace.co, please see below for separate return policy informationAt Roberts Camera and UsedPhotoPro we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 14-day Hassle Free Return Policy. If you would like to return your purchase within fourteen (14) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.
- All returned merchandise must be accompanied by a sales receipt and be returned within 14 days of purchase.
- All used items over $1500.00 are subject to a 15% restocking fee.
- Roberts and UsedPhotoPro reserve the right to charge a 10%-20% restocking fee for any item being returned to us for any reason other than manufacturer or product defect. This restocking fee will not be applied in most instances, but may be applied at our discretion in the event of frequent and excessive returns or other activity that does not comply with our business practices.
- No refunds or exchanges on special order merchandise.
- All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
- Merchandise purchased 'As Is' may not be returned for any reason.
- After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Roberts Camera will happily mediate this process for you. If you so desire, see our Repair Policies below for more details.
- After 14 days, merchandise cannot be returned to Roberts as new stock.
- After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value. To request a quote on the value of your used gear, please click here
- Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no returns, refunds or exchanges on these items.
- Drones: No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com.
- If an item is returned to Roberts due to a product defect or a Roberts' error, Roberts will cover the cost of the return shipping. If you are returning your product due to a customer error (i.e. you ordered an item not compatible with your gear) or you decide you do not want the item after all, you will be responsible for the cost of the return shipping to Roberts. This shipping cost will be deducted from your return credit.
- We are not responsible for lost, stolen or damaged items shipping to Roberts Camera/UsedPhotoPro. All packages must be shipped prepaid. Roberts/UsedPhotoPro will not accept packages shipped COD. Please be sure to insure any package that you are sending to Roberts/UsedPhotoPro and keep a list of serial numbers for your records.
Roberts Place Return Policy
When purchasing an item on robertsplace.co we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 30 day Hassle Free Return Policy. If you would like to return your purchase within thirty (30) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.
- All returned merchandise must be accompanied by a sales receipt and be returned within 30 days of purchase.
- All items over $1500.00 are subject to a 15% restocking fee.
- No refunds or exchanges on special order merchandise.
- All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
- Merchandise purchased 'As Is' may not be returned for any reason.
- After 30 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced.
- After 30 days, merchandise cannot be returned to Roberts Place as new stock.
Initiate a Return
If there are any questions or problems with your order, please feel free to contact your salesperson or the following web services departments directly, as we will work to get you completely taken care of:
- If your product was ordered via robertscamera.com - please contact us at 1-800-726-5544 or [email protected] to process your return
- If your product was ordered via usedphotopro.com or our eBay store - please contact us at 317-917-7055 or [email protected] to process your return
- If your product was purchased on robertsplace.co, please contact us at 317-426-0561 or via [email protected]
- If your product was ordered via Amazon, please initiate a return request from your order in your Amazon account history. Returns may not be initiated outside of Amazon for orders placed via Amazon.com.
- If you have a product that you need to return due to initial defect or otherwise, please call us at 1-800-726-5544 to obtain a Return Authorization Number (RA#). If an RA# is not obtained, it may delay any credits or replacements requested.
Holiday Gifts
We know that during the holiday season, you might be purchasing some gifts that cannot always be properly tested out within our standard 14 day return policy. That is why during the holiday season we offer an extended return policy for your convenience! For any purchase made between Thanksgiving and Christmas Eve, please indicate in the gift message area that your purchase is a gift. This will qualify you to return any purchase made during the holiday season NO LATER THAN JANUARY 10th. Your item must be in the same condition that is was received and be returned with the receipt as well as the original packaging to receive a full refund. After January 10th, merchandise cannot be returned to Roberts as new stock. All other return policies apply.
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Our Rewards Program
Roberts Camera, UsedPhotoPro, and Roberts Place appreciate all of our customers very much. We know that you have many, many choices when you shop and we are grateful that you have chosen to place your trust in us. And to reward you for that, we think that you should get a little something back when you shop with us! Therefore, we are very pleased to roll out an updated rewards program to not only say thank you for shopping with us, but also to thank you for sharing us with your friends and family!
Our rewards program gives you the opportunity to earn real money towards your next purchase through signing up for an account with us, shopping, leaving reviews, sharing your purchases and favorite products on Twitter, Facebook or Pinterest, and much, much more. (Hint: We make it pretty easy to earn these points...so take advantage!)
$100 = 100 Points = $1 Spent Earned Cash back Here are a few rules and then check out our handy chart below to see how you can start earning rewards points today!
- You earn 100 points for every $100 that you spend!
- 100 points = $1 cash back to you!
- Points must be used within 6 months from the date earned, at this point they will expire and you will no longer be able to redeem them.
- There is no limit on how many points you can redeem at a time!
- You must have an account with us to earn and redeem points.
- Not all orders and purchases with Roberts will qualify to earn reward points. Purchases made for business, corporate, government or EDU accounts may not qualify for points and orders placed over the phone may not qualify. Roberts reserves the right to modify this reward policy at any time.
- Rewards points may not be used to purchase gift cards for Roberts Camera or UsedPhotoPro
Points Limits Create an Account (required to earn points) 250 One-time Send a product to a friend 5 Unlimited Have a birthday (must provide a birthday in your account) 100 Once a year automatically Like, tweet, or pin a product page 5 2 per day each Share a purchase on FB or Twitter 10 Once per day each
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How We Handle Preorders
- Your preorder with Roberts adds your name to a waitlist for this equipment. You do not have to pay any money to be added to our waitlist.
- When this product arrives in our warehouse, we will contact you directly to determine if you would like to move forward with the purchase of this product.
- At that time, you will be provided with pricing and a delivery time frame.
We do our best to reflect the price you will be charged to complete your purchase once stock arrives, but due to occasional changes from our manufacturers prices are subject to change until we have the item ready for delivery.
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