- About This Purchase
- Why Buy From Roberts?
- Need more help?
Shop with Confidence
Roberts is proud to provide (at no cost to you) a Norton shopping guarantee with every order. This service provides identity theft protection, a $1000 purchase guarantee and a lowest price guarantee through a trusted third party so that you can feel safe buying from us whether you are a new customer or a returning friend!
How does Affirm work?
We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.
Easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.
Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay.
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.
About the Nikon D3500 with 18-55mm VR and 70-300mm
- Description
- Specifications
- Reviews
Details
- A DSLR that's as easy to use as a point-and-shoot camera
- Compact, comfortable design that's great for travel and special events
- Image sensor that's 15X larger than those used in typical smartphones for sharper, clearer pictures
- Works with Nikon's SnapBridge app for sharing photos with a compatible smartphone or tablet
- 1080p Full HD videos with stereo sound at the touch of a button
- Available with an all-purpose lens and an optional telephoto zoom lens
Beautiful pictures for all.
You don't need to be a photographer to know a great photo when you see one. And you don't need to be a photographer to take a great photo—you just need the D3500. It's as easy to use as a point-and-shoot, but it takes beautiful DSLR photos and videos that get noticed. It feels outstanding in your hands, sturdy and balanced with controls where you want them. It's compact, durable and versatile, ideal for travel. And it works seamlessly with compatible smartphones, making it easier than ever to share your great photos. Even if you've never picked up a DSLR camera, you can take beautiful pictures with D3500.
Easy. Portable. Amazing.
Take more memorable images. The photos you take with the D3500 capture more than the moment—they capture the feeling of the moment, a feeling that can be shared immediately with your friends and family and then relived for a lifetime.
Newbies welcome
If you can take a picture with your smartphone, you can take a great picture with the D3500. Auto Mode delivers amazing results in nearly any situation. If you want to learn while you shoot, turn on Guide Mode and follow simple on-screen guidance.
Less thinking. More shooting.
The D3500 is fast, responsive and simple to use. You won't be stuck fussing with camera controls while a great moment passes you by. Just point, shoot and share amazing photo after photo.
Shoot comfortably
The D3500 simply feels great in your hands. It's lightweight and balanced, even with a telephoto lens attached. Each button and dial is carefully placed for comfort and ease of use, and the menu system is simple and intuitive.
The day tripper
Small enough to be discrete, durable enough to withstand rough conditions; the camera is also available with two oustanding travel lenses, you'll never want to leave home without the D3500.
Smartphone and camera in harmony
Your camera's bridge to your world
Download Nikon's free SnapBridge app and your D3500 photos will appear right on a compatible smartphone or tablet* for posting to your favorite sites, sharing with friends and family or just as backups. You can even use the smartphone or tablet to remotely trigger the D3500 to take pictures.
The difference is in the details
The image sensor in the D3500 is approximately 15 times larger than those used in typical smartphones. That means much sharper, clearer photos with richer details—photos that immediately grab attention and get likes.
Colors that pop in any light
Inside every DSLR is a specialized computer that fine-tunes the settings for each shot. Nikon's renowned EXPEED image processing system is built upon a rich history of imaging know-how, and it helps the D3500 take beautifully vibrant photos and videos in nearly any condition.
Videos at the touch of a button
Recording beautiful video with the D3500 is as easy as shooting photos. Just flip the Live View lever and press the record button. You'll be capturing the sights and sounds in awesome 1080/60p Full HD video with stereo sound. Use your lens' zoom capability to shoot wide angle videos or tight close-ups.
Picture after amazing picture
Some of the best moments only last a split second. Press and hold the shutter button on the D3500 and capture up to 5 frames per second at full resolution with tack-sharp focus, ensuring you land the shot that matters.
Fast, accurate focusing
Unlike typical smartphones, fast-moving subjects are no problem for the D3500. 11 autofocus points are spread across the frame, and fulltime AF locks onto your subject and keeps it in focus while you capture amazing shot after shot.
Twice the fun
The D3500 Two Lens Kit includes two matched lenses to help you cover all the angles. The AF-P DX NIKKOR 18-55mm f/3.5-5.6G VR lens is great for portraits, landscapes, videos and other wide perspective shots. The AF-P DX NIKKOR 70-300mm f/4.5-6.3G ED is a versatile telephoto zoom lens that's great for sports, concerts, nature and more.
Endless possibilities
Every Nikon DSLR lens offers a fun new perspective. Discover new worlds with an extreme close-up macro lens. Give your backgrounds a dreamy out of focus effect with a fast prime lens. Capture the whole scene with an ultra-wide-angle zoom lens. The possibilities are endless.
Sharing Compatibility
The Nikon SnapBridge application must be installed on a compatible smart device before it can be used with this camera.
In The Box
- D3500 Camera Body
- EN-EL14a Rechargeable Li-ion Battery
- MH-24 Quick Charger
- AN-DC3 Strap
- BF-1B Body Cap
- DK-25 Rubber Eyecup
- AF-P DX NIKKOR 18-55mm f/3.5-5.6G VR
- LC-55A 55mm Snap-On Front Lens Cap
- Rear Lens Cap
- AF-P DX NIKKOR 70-300mm f/4.5-6.3G ED
- LC-58 58mm Snap-On Front Lens Cap
- Rear Lens Cap
Additional Information
Manufacturer | Nikon |
---|---|
Megapixels | 24 |
Mounts | Nikon F (DX) |
Crop Factor | 1.5x (APS-C) |
Frames-Per-Second | 5 |
Best Available Video Mode | HD (1080) |
Memory Card Type | SD / SDHC / SDXC |
Weather-sealed | None |
Type | |
Type | Single-lens reflex digital camera |
Lens Mount | Nikon F bayonet mount |
Image Sensor | |
Lens Mount Nikon F bayonet mount | Nikon DX format; focal length in 35 mm [135] format equivalent to approx. 1.5x that of lenses with FX format angle of view |
Effective Pixels (Megapixels) | 24.2 million |
Sensor Size | 23.5 mm x 15.6 mm |
Image Sensor Format | DX |
Image Sensor Type | CMOS |
Total Pixels | 24.78 million |
Dust-Reduction System | Image Dust Off reference data (optional Capture NX-D software required) |
Dust-Off Reference Photo | Yes |
Image Area (pixels) |
DX-format (L) 6,000 x 4,000 (M) 4,496 x 3,000 (S) 2,992 x 2,000 |
File System | |
File Format Still Images |
Compressed 12-bit NEF (RAW) JPEG: JPEG-Baseline Compliant with Fine (approx 1:4), Normal (approx 1:8) or Basic (approx 1:16) Compression NEF (RAW) + JPEG: Single Photograph Recorded in both NEF (RAW) and JPEG Formats |
Storage Media |
SD SDHC SDXC |
Card Slot | 1 Secure Digital (SD) |
File System |
Compliant with DCF (Design Rule for Camera File System) 2.0 EXIF 2.3 (Exchangeable Image File Format for Digital Still Cameras) PictBridge |
Viewfinder | |
Viewfinder | Eye-level Pentamirror Single-Lens Reflex viewfinder |
Viewfinder Frame Coverage |
95% horizontal 95% vertical (Approx.) |
Viewfinder Magnification | 0.85x (Approx.) |
Viewfinder Eyepoint | 18mm (-1.0m¯¹) |
Viewfinder Diopter Adjustment | -1.7 to + 0.5m¯¹ |
Focusing Screen | Type B BriteView Clear Matte Mark VII screen |
Reflex Mirror | Quick-return type |
Lens | |
Lens Aperture |
Instant-return type Electronically controlled |
Lens Compatibility at a Glance*** | Autofocus is available with AF-P and type E and G AF-S lenses |
Compatible Lenses |
This camera supports autofocus with AF-P and type E and G AF-S lenses only. AF NIKKOR for F3AF not supported. AI-P NIKKOR: All Functions supported except autofocus and 3D Color Matrix Metering II. Electronic rangefinder can be used if Maximum Aperture is f/5.6 or faster. IX NIKKOR lenses cannot be used. Non-CPU: Autofocus not supported. Can be used in mode M, but exposure meter does not function. Other AF NIKKOR: All Functions Supported Except 3D Color Matrix Metering II. Type D PC NIKKOR: All Functions Supported Except Autofocus and some Shooting Modes. Type G or D AF NIKKOR not equipped with an autofocus motor: all functions supported except autofocus. |
Shutter | |
Shutter Type | Electronically controlled vertical-travel focal-plane |
Shutter Speed | 1/4000 to 30 sec. |
Fastest Shutter Speed | 1/4000 sec. |
Slowest Shutter Speed | 30 sec. |
Flash Sync Speed | Up to 1/200 sec. |
Shutter Release Modes |
Continuous Quiet Shutter Release Self-timer Mode Single-frame [S] mode |
Frame Advance Rate | Up to 5 fps (manual focus, mode M or S, shutter speed 1/250 sec or faster, and other settings at default values) |
Top Continuous Shooting Speed at Full Resolution | 5 frames per second |
Self-Timer |
2, 5, 10, 20 sec.; 1 to 9 exposures Timer duration electronically controlled |
Exposure | |
Exposure Metering System | TTL exposure metering using 420-pixel RGB sensor |
Metering Method |
Center-weighted: Weight of 75% given to 8 mm circle in center of frame Matrix metering: 3D color matrix metering II (type E and G lenses) Spot: Meters 3.5 mm circle (about 2.5% of frame) centered on selected focus point |
Metering Range |
0 to 20 EV (Matrix or center-weighted metering at ISO 100 equivalent, f/1.4 lens, at 20°C/68°F) 2 to 20 EV (Spot metering at ISO 100 equivalent, f/1.4 lens at 20°C/68°F) |
Exposure Meter Coupling | CPU |
Exposure Modes |
Aperture-Priority (A) Auto Auto (flash off) Manual (M) Programmed Auto with flexible Program (P) Shutter-Priority Auto (S) |
Scene Modes |
Auto Auto [Flash Off] Child Close-up Landscape Night Portrait Portrait Sports Special Effects Modes (night vision; super vivid; pop; photo illustration; toy camera effect; miniature effect; selective color; silhouette; high key; low key) |
Exposure Compensation | ±5 EV in increments of 1/3 EV in P, S, A, M, Scene, and Night Vision modes |
Exposure Lock | Luminosity locked at detected value with AE-L/AF-L button |
Picture Control |
Flat Landscape Monochrome Neutral Portrait Selected Picture Control can be modified Standard Vivid |
Sensitivity | |
ISO Sensitivity | ISO 100 - 25,600 |
Lowest Standard ISO Sensitivity | 100 |
Highest Standard ISO Sensitivity | 25,600 |
High ISO Noise Reduction |
Low Normal High Off |
Active D-Lighting |
On Off |
Focus/Autofocus | |
Single-Point AF Mode | Yes |
Dynamic AF Mode | Number of AF points: 11 (3D-tracking) |
Auto-Area AF Mode | Yes |
Autofocus System | Nikon Multi-CAM 1000 autofocus sensor module with TTL phase detection |
Detection Range | -1 to 19 EV (ISO 100, 68°F/20°C) |
Lens Servo |
Autofocus (AF): Single-servo AF (AF-S); Continuous-servo AF (AF-C); auto AF-S/AF-C selection (AF-A); predictive focus tracking activated automatically according to subject status Manual focus (MF): Electronic rangefinder can be used |
Focus Point | Can be selected from 11 focus points |
Focus Lock |
Focus can be locked by pressing AE-L/AF-L button Focus can be locked by pressing shutter-release button halfway (single-servo AF) |
Focus Modes |
Auto AF-S/AF-C selection (AF-A) Continuous-servo (AF-C) Face-Priority AF available in Live View only and D-Movie only Full-time Servo (AF-A) available in Live View only and D-Movie only Manual (M) with electronic rangefinder Normal area available in Live View and D-Movie only Predictive focus tracking activated automatically according to subject status Single-servo AF (AF-S) Wide area available in Live View and D-Movie only |
Maximum Autofocus Areas/Points | 11 |
Autofocus Sensitivity | -1 to +19 EV (ISO 100, 20°C/68°F) |
Flash | |
Built-in Flash | Yes |
X-Sync Speed | 1/200 |
Flash Control | TTL: i-TTL flash control using 420-pixel RGB sensor is available with built-in flash; i-TTL balanced fill-flash for digital SLR is used with matrix and center-weighted metering, standard i-TTL flash for digital SLR with spot metering |
Flash Sync Modes |
Auto Auto with red-eye reduction Auto slow sync Auto slow sync with red-eye reduction Fill-flash Rear-curtain sync Rear-curtain with slow sync Red-Eye reduction Red-Eye reduction with slow sync Slow sync Off |
Flash Compensation | Can be adjusted by -3 to +1 EV in increments of 1/3 EV in P, S, A, M, and scene modes |
Flash-ready Indicator | Lights when built-in flash or optional flash unit is fully charged; flashes after flash is fired at full output |
Accessory Shoe | ISO 518 hot-shoe with sync and data contacts and safety lock |
Nikon Creative Lighting System (CLS) |
CLS Supported i-TTL flash control, optical Advanced Wireless Lighting, Color Information Communication, AF-assist for multi-area AF |
Flash Sync Terminal | Sync Terminal Adapter AS-15 (available separately) |
White Balance | |
White Balance |
Auto Cloudy Direct Sunlight Flash Fluorescent (7 types) Incandescent Preset Manual Shade |
Live View | |
Live View Shooting | Yes |
Live View Lens Servo | Autofocus (AF): Single-servo AF (AF-S); full-time-servo AF (AF-F) Manual focus (MF) |
Live View AF-Area Mode |
Face-priority AF Wide-area AF Normal-area AF Subject-tracking AF |
Live View Autofocus | Contrast-detect AF anywhere in frame (camera selects focus point automatically when face-priority AF or subject-tracking AF is selected) |
Live View Scene Auto Selector |
Auto mode Auto (flash off) mode |
Movie | |
Movie Metering | TTL exposure metering using main image sensor |
Movie Maximum Recording Time |
20 minutes at highest quality 29 minutes 59 seconds at normal quality |
Movie File Format | Movie File Format MOV |
Movie Video Compression | H.264/MPEG-4 Advanced Video Coding |
Movie Audio Recording Format | Linear PCM |
Movie |
Full HD 1,920x1,080 / 60 fps Full HD 1,920x1,080 / 50 fps Full HD 1,920x1,080 / 30 fps Full HD 1,920x1,080 / 25 fps Full HD 1,920x1,080 / 24 fps HD 1,280x720 / 60 fps HD 1,280x720 / 50 fps Actual frame rates for 60p, 50p, 30p, 25p, and 24p are 59.94, 50, 29.97, 25, and 23.976 fps respectively; options support both high and normal image quality |
Movie Audio |
Built-in microphone, monaural Microphone sensitivity can be adjusted |
Monitor | |
Monitor Size | 3.0 in. diagonal |
Monitor Resolution | 921,000 Dots |
Monitor Type | Wide Viewing Angle TFT-LCD |
Monitor Angle of View | 170 -degree wide-viewing angle |
Monitor Adjustments | Brightness adjustment |
Playback | |
Playback Functions |
Auto Image Rotation Full-Frame and Thumbnail (4, 9, or 72 images or calendar) Highlights Histogram Display Image Comment Location Display Movie Playback Photo Information Picture Rating Playback Face Zoom Playback with Zoom Playback Zoom Cropping Slideshow |
In-Camera Image Editing |
Color Outline Color Sketch D-Lighting Distortion Control Edit Movie Filter Effects Fisheye Image Overlay Miniature Effect Monochrome NEF (RAW) Processing Painting Perspective Control Photo Illustration Quick Retouch Red-Eye Correction Resize Selective Color Side-by-Side Comparison Straighten Trim |
Image Comment | Yes |
Interface | |
Interface |
HDMI output: Type C mini-pin HDMI connector Hi-Speed USB; connection to built-in USB port is recommended |
Wi-Fi Functionality | Eye-Fi Compatible |
Smart Device App Connectivity | SnapBridge |
Bluetooth |
Yes Bluetooth Specification Version 4.1 |
Menus | |
Recent Settings | Yes |
Supported Languages |
English French Portuguese (Brazil) Spanish The languages available vary with the country or region in which the camera was originally purchased. |
Date, Time and Daylight Savings Time Settings | Yes |
World Time Setting | Yes |
Power | |
Battery / Batteries | EN-EL14a Rechargeable Li-ion Battery |
Battery Life (shots per charge) | 1,550 shots (CIPA) |
AC Adapter | EH-5c AC Adapter; requires EP-5A Power Connector (available separately) |
Battery Charger | MH-24 Quick Charger |
Miscellaneous | |
Tripod Socket | 1/4 in. |
Approx. Dimensions (Width x Height x Depth) | 4.9 in. (124 mm) x 3.9 in. (97 mm) x 2.8 in. (69.5 mm) |
Approx. Weight |
12.9 oz. (365 g) camera body only |
Operating Environment |
0–40 °C (+32–104 °F) Less than 85% (no condensation) |
Yes! I want to be the first to hear about exclusive sales and the latest photography tips & tricks!
-
Shipping Rules:
We understand that your shipping options can sometimes be confusing and you may have questions. We hope that this explanation helps to clarify how your item will arrive to you. Above all, we make every effort to save you money and get your product to you quickly and in fantastic condition.
-
Shipping information for products on Roberts Camera and UsedPhotoPro:
- Your order of NEW products over $100 will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.
- All USED items in condition ‘GOOD’ or better ship free regardless of price.
- Our $100 order total is calculated after all rebates, coupon codes and additional discounts have been applied. Gift cards, freight charges and taxes do not count towards the $100 total.
- *Exceptions to this rule – exceptionally large items (ex: large bags, savage paper, etc.) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur shipping charges.
- *Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii, and international locations do not qualify for our free shipping promotions.
- *Any upgraded or expedited shipping choice by the customer will incur an additional charge.
- *Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping.
- *Used items in FAIR or INOPERABLE condition are not eligible for free shipping.
- PO Boxes are NOT eligible for free shipping
Due to an increased risk of fraud in the electronics industry, most items ship with signature required on delivery.
-
International shipments with Roberts Camera and UsedPhotoPro
-
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
-
We will not declare any package as a "Gift" and we will declare the exact selling price on the customs documents as required by law.
-
If you choose International First Class Mail, this method is not trackable and can take up to 60 days for delivery in some countries.
For faster delivery times, please select International Priority Mail or International Express Mail.
-
Once your package leaves the USA, the package cannot be tracked until the receiving country's post office scans the package and updates the status.
-
-
Shipping information for products on Roberts Place:
- Your order of NEW products on robertsplace.co will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.
- *Exceptions to this rule – exceptionally large items (ex: large speaker systems) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur additional shipping and handling charges.
- *Any shipment under $500 that requires freight (LTL) delivery service will incur a flat $100 shipping charge. Freight/LTL shipments are only available for the contiguous 48 states.
- *Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii and Puerto Rico do not qualify for our free shipping promotions and will be charged the cost for shipping and handling.
- *Any upgraded or expedited shipping choice by the customer will incur an additional charge.
- *Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping
-
International shipments with Roberts Place:
- Products purchased on robertsplace.co are not eligible for international shipping.
-
The Carriers We Use
We will ship your order in the most cost effective manner available to us.
We utilize multiple carriers to get you the best rate. Those options include, but are not limited to:
UPS
- SurePost
- Ground Delivery
- 3rd Day
- 2nd Day
- Next Day
FEDEX
- Home Delivery
- Ground Delivery
- 3rd Day
- 2nd Day
- Next Day
USPS
- First Class Mail
- Media Mail
- Priority Mail
- Priority Mail Express
-
A Few Additional Things To Note
- Shipments to PO boxes can only be shipped via US Postal Service
- PO Boxes are NOT eligible for free shipping
- International shipments may incur additional shipping charges. You will be notified via email of those charges and you can chose at that time to accept or decline. Taxes, duties and other fees may be charged by your destination country. Roberts is not responsible for those fees, nor does Roberts have the ability to estimate those fees. You will be charged all shipping and additional fees associated with any item returned because of non-delivery. This includes but is not limited to: Failure to pay said duties and taxes, incorrect address, not available to receive package in timely manner resulting in package being returned to Roberts or Used Photo Pro.
- Gift cards are sent via electronic delivery only, and an email will be sent with gift card information
- You will receive an email with your order tracking number once your order has shipped
- Roberts Camera order cut-off times:
- Monday – Friday: Your order will ship same day if your order is placed by 1:00pm EST
- Saturday/Sunday: Any order placed after 1pm on Friday will ship on Monday
- UsedPhotoPro order cut-off times:
- Monday – Friday: Your order will ship same day if your order is placed by 11:00am EST. All expedited (Overnight and 2nd day) orders placed before 1:00PM EST will ship the same day..
- Order posted after these cut-offs on Friday will ship the next business weekday.
- We are not responsible for lost, stolen or damaged items shipping to Roberts Camera/UsedPhotoPro. All packages must be shipped prepaid. Roberts/UsedPhotoPro will not accept packages shipped COD. Please be sure to insure any package that you are sending to Roberts/UsedPhotoPro and keep a list of serial numbers for your records.
- ALL ORDERS ARE SUBJECT TO APPROVAL BY OUR PROCESSING DEPARTMENT. WE WILL NOTIFY YOU IN A REASONABLE AMOUNT OF TIME IF YOUR ORDER MAY BE DELAYED.
-
Our Return Policies
Do not complete your manufacturer's warranty cards until you have read this information completely and understand how it will effect your return!Roberts Camera and UsedPhotoPro
If your item was purchased on robertsplace.co, please see below for separate return policy informationAt Roberts Camera and UsedPhotoPro we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 14-day Hassle Free Return Policy. If you would like to return your purchase within fourteen (14) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.
- All returned merchandise must be accompanied by a sales receipt and be returned within 14 days of purchase.
- All used items over $1500.00 are subject to a 15% restocking fee.
- Roberts and UsedPhotoPro reserve the right to charge a 10%-20% restocking fee for any item being returned to us for any reason other than manufacturer or product defect. This restocking fee will not be applied in most instances, but may be applied at our discretion in the event of frequent and excessive returns or other activity that does not comply with our business practices.
- No refunds or exchanges on special order merchandise.
- All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
- Merchandise purchased 'As Is' may not be returned for any reason.
- After 14 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced. Roberts Camera will happily mediate this process for you. If you so desire, see our Repair Policies below for more details.
- After 14 days, merchandise cannot be returned to Roberts as new stock.
- After 14 days, functional products may be returned to us as used stock. The value you will be offered for products in this case will be determined by current used market value. To request a quote on the value of your used gear, please click here
- Sales of all sensitized materials including film, paper, video and audio tape are final. There will be no returns, refunds or exchanges on these items.
- Drones: No returns on drones unless due to manufacturer defect. If defective, they must return prior to 7 business days of receiving the item. All repairs on DJI drones must go through dji.com.
- If an item is returned to Roberts due to a product defect or a Roberts' error, Roberts will cover the cost of the return shipping. If you are returning your product due to a customer error (i.e. you ordered an item not compatible with your gear) or you decide you do not want the item after all, you will be responsible for the cost of the return shipping to Roberts. This shipping cost will be deducted from your return credit.
- We are not responsible for lost, stolen or damaged items shipping to Roberts Camera/UsedPhotoPro. All packages must be shipped prepaid. Roberts/UsedPhotoPro will not accept packages shipped COD. Please be sure to insure any package that you are sending to Roberts/UsedPhotoPro and keep a list of serial numbers for your records.
Roberts Place Return Policy
When purchasing an item on robertsplace.co we understand that sometimes you might have a change of heart and decide that you need to return your product. Therefore, we are proud to offer a 30 day Hassle Free Return Policy. If you would like to return your purchase within thirty (30) days of receiving it, please contact our customer service department so that we may assist you and issue you a return authorization. Sending merchandise without authorization may delay your return. Items returned must be in the same condition that they were received and must include all items (including box and accessories) that they shipped with in order to be eligible for a full refund.
- All returned merchandise must be accompanied by a sales receipt and be returned within 30 days of purchase.
- All items over $1500.00 are subject to a 15% restocking fee.
- No refunds or exchanges on special order merchandise.
- All merchandise must be returned in its original packaging. If a warranty card was included, it must be returned BLANK and not completed. Once the warranty card is completed, we cannot help you by exchanging your item and any problems will have to be handled as warranty claims with the manufacturer.
- Merchandise purchased 'As Is' may not be returned for any reason.
- After 30 days, products in new condition will be subject to manufacturer's warranty and the warranty card included with your product should be consulted for information on getting your product serviced or replaced.
- After 30 days, merchandise cannot be returned to Roberts Place as new stock.
Initiate a Return
If there are any questions or problems with your order, please feel free to contact your salesperson or the following web services departments directly, as we will work to get you completely taken care of:
- If your product was ordered via robertscamera.com - please contact us at 1-800-726-5544 or [email protected] to process your return
- If your product was ordered via usedphotopro.com or our eBay store - please contact us at 317-917-7055 or [email protected] to process your return
- If your product was purchased on robertsplace.co, please contact us at 317-426-0561 or via [email protected]
- If your product was ordered via Amazon, please initiate a return request from your order in your Amazon account history. Returns may not be initiated outside of Amazon for orders placed via Amazon.com.
- If you have a product that you need to return due to initial defect or otherwise, please call us at 1-800-726-5544 to obtain a Return Authorization Number (RA#). If an RA# is not obtained, it may delay any credits or replacements requested.
Holiday Gifts
We know that during the holiday season, you might be purchasing some gifts that cannot always be properly tested out within our standard 14 day return policy. That is why during the holiday season we offer an extended return policy for your convenience! For any purchase made between Thanksgiving and Christmas Eve, please indicate in the gift message area that your purchase is a gift. This will qualify you to return any purchase made during the holiday season NO LATER THAN JANUARY 10th. Your item must be in the same condition that is was received and be returned with the receipt as well as the original packaging to receive a full refund. After January 10th, merchandise cannot be returned to Roberts as new stock. All other return policies apply.
-
Our Rewards Program
Roberts Camera, UsedPhotoPro, and Roberts Place appreciate all of our customers very much. We know that you have many, many choices when you shop and we are grateful that you have chosen to place your trust in us. And to reward you for that, we think that you should get a little something back when you shop with us! Therefore, we are very pleased to roll out an updated rewards program to not only say thank you for shopping with us, but also to thank you for sharing us with your friends and family!
Our rewards program gives you the opportunity to earn real money towards your next purchase through signing up for an account with us, shopping, leaving reviews, sharing your purchases and favorite products on Twitter, Facebook or Pinterest, and much, much more. (Hint: We make it pretty easy to earn these points...so take advantage!)
$100 = 100 Points = $1 Spent Earned Cash back Here are a few rules and then check out our handy chart below to see how you can start earning rewards points today!
- You earn 100 points for every $100 that you spend!
- 100 points = $1 cash back to you!
- Points must be used within 6 months from the date earned, at this point they will expire and you will no longer be able to redeem them.
- There is no limit on how many points you can redeem at a time!
- You must have an account with us to earn and redeem points.
- Not all orders and purchases with Roberts will qualify to earn reward points. Purchases made for business, corporate, government or EDU accounts may not qualify for points and orders placed over the phone may not qualify. Roberts reserves the right to modify this reward policy at any time.
- Rewards points may not be used to purchase gift cards for Roberts Camera or UsedPhotoPro
Points Limits Create an Account (required to earn points) 250 One-time Send a product to a friend 5 Unlimited Have a birthday (must provide a birthday in your account) 100 Once a year automatically Like, tweet, or pin a product page 5 2 per day each Share a purchase on FB or Twitter 10 Once per day each
-
How We Handle Preorders
- Your preorder with Roberts adds your name to a waitlist for this equipment. You do not have to pay any money to be added to our waitlist.
- When this product arrives in our warehouse, we will contact you directly to determine if you would like to move forward with the purchase of this product.
- At that time, you will be provided with pricing and a delivery time frame.
We do our best to reflect the price you will be charged to complete your purchase once stock arrives, but due to occasional changes from our manufacturers prices are subject to change until we have the item ready for delivery.
Please wait...