- About This Purchase
- Why Buy From Roberts?
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Shop with Confidence
Roberts is proud to provide (at no cost to you) a Norton shopping guarantee with every order. This service provides identity theft protection, a $1000 purchase guarantee and a lowest price guarantee through a trusted third party so that you can feel safe buying from us whether you are a new customer or a returning friend!
Buy Now, Pay Later
We are pleased to offer financing options to qualifying customers provided by FuturePay. FuturePay makes it easy to purchase the items you want and pay them off in convenient monthly payments. Please note this financing is provided by FuturePay and you can learn more about their services and financing terms here.
We know that you have choices when you shop, but here is the Roberts difference:
- We have been family owned and operated for over 60 years!
- We treat our customers like family and we work to build a relationship with you that is based on understanding and meeting your needs as a photographer.
- Customer service is our NUMBER ONE priority! Don't believe us? Check out the over 6300 5 Star reviews from customers that have purchased with us!
- We have a team of the most knowledgeable professionals in the business and many of them have been with us for over 20 years!
- We have one of the largest selections of used camera equipment in the country!
Finding The Right Gear Can Be Hard
If you have any questions or need more help, you can call us at 1-800-726-5544 during normal business hours and talk to a live person. Or, if you're on a desktop or tablet, you can use our live web chat normal business hours as well. We are here to help you make sure your purchase is the right one, no matter what your experience level or needs.
About the Mack 2 Year Warranty for Video Equipment under $1000
Return Shipping Charge : (US Residents Only) $20
Length of Service Contract : 2 years
Summary of coverage
- Manufacturer covers first year
- Must Have Manufacturer's Warranty of 90+ Days
- Store Responsible For First 90 Days
- Service Contract Covers Manufacturer's Defects Only on Registered Equipment
- Service Contract Will Cover Only Manufacturer Defects on LCD Screens
The video equipment registered below is guaranteed to operate according to manufacturer's specifications for a period of 2 additional years from the expiration of the manufacturer?s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days from the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.
In the event that this equipment requires any repair or service you must visit us at www.mackcam.com to obtain a Repair Authorization Number and current shipping charges. If you have any questions please visit us at www.mackcam.com or call toll free 1-800-252-MACK (6225). For international inquiries please e-mail us at [email protected]
Mack Camera & Video Service Inc. is not responsible for international shipping or for any fees associated with Duties, Taxes or Brokerage fees upon Custom?s clearance.
This equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer?s defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result or liquid, sand, grit, impact and physically broken parts. You may transfer ownership of this service contract to another person for a $20.00 administrative fee. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealer or service contract holder.
This limited service contract applies only to the product specified herein. It does not cover damages LCD?s, cables, tapes, batteries, AC adapters, remotes, software, connectors, interchangeable lenses, additional accessories or other expenses of consequential damages.
Mack Camera & Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer?s defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion.
This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.
This service contract applies only to the product(s) specified herein.
A separate lens service contract is available for interchangeable lenses.What is a Mack Worldwide Extended Warranty Plan?
The Mack Worldwide Extended Warranty is an extension of the manufacturer's warranty and provides additional coverage for future product failure resulting from manufacturer defects. The advantage of purchasing a Mack Worldwide Extended Warranty is that parts and labor are covered for the lifetime of the warrant.
Can I get coverage if I purchased my product somewhere else?
Yes, a Mack Worldwide Extended Warranty must be purchased within the first 30 days of the purchase of your equipment. If you should require service under your warranty plan, you'll be requested to provide a dated proof of purchase for your equipment, the extended warranty, and your warranty registration number. Please be sure to retain all copies for your records.
How do I register my Mack Worldwide Extended Warranty?
Complete the bottom portion of the Mack Worldwide Extended Warranty Registration Card and mail it with a copy of your sales invoice to the address on the registration card. Please be sure to retain a copy of your sales invoice as well as your warranty registration number for services or regsiter online at www.mackcam.com.
What happens when I need service?
If you require service within the United States, please call our service department at 800-252-6225 ext. 16. For additional information, please note that each warranty card has explicit instructions on how to obtain service within the United States. For customers outside the United States, please e-mail Barry Warner at [email protected] to obtain authorization for having equipment repaired at a manufacturer's authorized repair facility.
What happens if the product cannot be repaired?
If your equipment cannot be repaired, Mack Camera & Video Service, Inc. will replace your product with the exact model. If your equipment is no longer available, we will replace your equipment with a similar product of equal value, at our discretion. Please note, the Mack Worldwide Extended Warranty is not an insurance policy and we are not responsible for lost or stolen items.
What is not covered under the Mack Worldwide Extended Warranty?
The warranty does not cover products which have been misused, tampered with, modified, or damaged as a result of accident, liquid, grit, impact, or lack of proper care as indicated in the manual of operation by the manufacturer. Accessories are not covered unless otherwise specified in the Mack Worldwide Extended Warranty. Accessories include, but are no limited to, external flashes, data backs (which are not built into the equipment), batteries, loss of film (or tapes), lens caps, rear caps, filters, AC adapters, or other external cords. Please refer to the individual Warranty Plan you wish to purchase for a complete list of coverage terms.
Is the Extended Warranty transferable?
Yes, the best way to add value to any piece of equipment is to be able to offer the new owner warranty coverage. All of the Mack worldwide Extended Warranties may be transferred to a new owner for a $15 transfer fee. To transfer the warranty, please write a letter to our wrranty department at 200 Morris Avenue, Springfield, NJ 07081 requestin the transfer of your warranty. Indicate the name, address and phone number of the new owner, the type of equipment, serial number, and the warranty number. Include a copy of the bill of sale and a check for $15.