• Shipping Rules:

    We understand that your shipping options can sometimes be confusing and you may have questions. We hope that this explanation helps to clarify how your item will arrive to you. Above all, we make every effort to save you money and get your product to you quickly and in fantastic condition.

  • Shipping information for products on Roberts Camera and UsedPhotoPro:

    • *Free shipping applies only to the contiguous 48 states. Orders to Alaska, Hawaii, Puerto Rico, and international locations do not qualify for our free shipping promotions.
    • Your order of NEW products over $49 will ship free of charge. The free shipping method will come via the standard method of our choice of carrier.
    • Our $49 order total is calculated after all rebates, coupon codes and additional discounts have been applied. Gift cards, freight charges and taxes do not count towards the $49 total.
    • Most USED items in condition ‘GOOD’ or better costing $49 or more will ship free*
    • *Exceptions to this rule – exceptionally large items (ex: large bags, savage paper, etc.) that are dimensionally weighted by our shipping carriers will not qualify for free shipping and will incur shipping charges.
    • *Any upgraded or expedited shipping choice by the customer will incur an additional charge.
    • *Items that are special order or drop-shipped from our manufacturers and vendors may be ineligible for free shipping.
    • *Used items in INOPERABLE, POOR, or FAIR condition are not eligible for free shipping.
    • PO Boxes are NOT eligible for free shipping
    • We are no longer able to ship stand-alone lithium ion batteries outside the contiguous 48 states. For customers in Alaska, Hawaii, Puerto Rico, Guam, and internationally we can only ship lithium ion batteries if they are contained as part of a camera or camera kit. Additional loose batteries may not be shipped to these locations.
    • Packages that are deemed undeliverable or refused by the recipient will be charged a $20 Return to Sender fee. This fee covers the cost of this service provided by the carrier who attempted delivery.

    Due to an increased risk of fraud in the electronics industry, most items ship with signature required on delivery.

  • International shipments with Roberts Camera and UsedPhotoPro

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

      Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

    • We will not declare any package as a "Gift" and we will declare the exact selling price on the customs documents as required by law.

    • If you choose International First Class Mail, this method is not trackable and can take up to 60 days for delivery in some countries.

      For faster delivery times, please select International Priority Mail or International Express Mail.

    • Once your package leaves the USA, the package cannot be tracked until the receiving country's post office scans the package and updates the status.

    • Lithium Ion batteries cannot be shipped internationally with used items. If the package contains a lithium ion battery there is a high probability that it will be rejected by customs and returned to us. If you are purchasing a used camera and shipping it internationally, please note that you will most likely have to purchase a separate battery within your country.

  • The Carriers We Use

    We will ship your order in the most cost effective manner available to us.

    We utilize multiple carriers to get you the best rate. Those options include, but are not limited to:

    UPS

    • Ground Delivery
    • 2nd Day
    • Next Day

    FEDEX

    • Home Delivery
    • Ground Delivery
    • 2nd Day
    • Next Day

    USPS

    • First Class Mail
    • Media Mail
    • Priority Mail
    • Priority Mail Express
  • A Few Additional Things To Note

    • Shipments to PO boxes can only be shipped via US Postal Service
    • PO Boxes are NOT eligible for free shipping
    • International shipments may incur additional shipping charges. You will be notified via email of those charges and you can chose at that time to accept or decline. Taxes, duties and other fees may be charged by your destination country. Roberts is not responsible for those fees, nor does Roberts have the ability to estimate those fees. You will be charged all shipping and additional fees associated with any item returned because of non-delivery. This includes but is not limited to: Failure to pay said duties and taxes, incorrect address, not available to receive package in timely manner resulting in package being returned to Roberts or Used Photo Pro.
    • Gift cards are sent via electronic delivery only, and an email will be sent with gift card information
    • You will receive an email with your order tracking number once your order has shipped

    At Roberts and UsedPhotoPro, we make every effort to get your order out as soon as possible. However, during periods of high order volume, there will be times when we are unable to get your order out the same day it is placed.

    • Roberts Camera order cut-off times:
      • Monday – Friday: Your order will ship same day if your order is placed by 1:00pm EST
      • Saturday/Sunday: Any order placed after 1pm on Friday will ship on Monday
    • UsedPhotoPro order cut-off times:
      • Monday – Friday: Your order will ship as soon as possible. We strive to get all orders out within two business days from the day the order was placed. All expedited (Overnight and 2nd day Shipping) orders placed before 12:00pm EST are prioritized and we will make every effort to ensure that your order will ship the same day.
      • Orders posted after these cut-offs on Friday will ship by Tuesday the following week (two business days after the order was placed).
      • Our goal is to always get your order out sooner than these estimated times so that we can get your gear to you quickly, however our order processing time may be extended during periods of high volume. We appreciate your patience and understanding!
    • We are not responsible for lost, stolen or damaged items shipping to Roberts Camera/UsedPhotoPro. All packages must be shipped prepaid. Roberts/UsedPhotoPro will not accept packages shipped COD. Please be sure to insure any package that you are sending to Roberts/UsedPhotoPro and keep a list of serial numbers for your records.
    • ALL ORDERS ARE SUBJECT TO APPROVAL BY OUR PROCESSING DEPARTMENT. WE WILL NOTIFY YOU IN A REASONABLE AMOUNT OF TIME IF YOUR ORDER MAY BE DELAYED.